Experienced Customer Support Representative – Remote Opportunity at arenaflex
Join arenaflex, a dynamic and innovative company revolutionizing the way the world presents, as we seek an exceptional individual to deliver an outstanding customer experience with our leading presentation software solution. As a Customer Support Representative, you will play a vital role in helping thousands of happy customers, from start-ups to multinational Fortune 500 corporations, succeed with our product. If you're passionate about assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, you'll be a perfect fit for this role.
About arenaflex
arenaflex is changing the way the world presents by building fast, foolproof tools that enable anyone to tell visual stories that win. Our team is a playful, driven, and passionate group of individuals who share a love for innovation, creativity, and collaboration. With a globally-distributed remote team and a San Francisco-based office, we foster a unique work environment that encourages personal connections and delivers on our goals. Data-driven decision making and an outcomes-focused mindset are core to our way of working.
Our Mission
At arenaflex, we're committed to empowering our customers to tell their stories effectively and efficiently. Our presentation software solution has become the go-to choice for companies like SAP, HP, Rakuten, LIV Golf, and many more. As a Customer Support Representative, you'll be at the forefront of delivering exceptional customer experiences, ensuring our customers achieve their goals with our product.
Key Responsibilities
As a Customer Support Representative, you will:
- Respond to customer requests via ZenDesk (our ticketing system), identifying, researching, and communicating appropriate options for resolution in a timely manner
- Create reusable responses when possible, and author customer-facing FAQs
- Inform customers about services available and assess their needs
- Develop and maintain deep expertise in our product, as well as the underlying best practices that drive it
- Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems
- Monitor various communication streams, direct and indirect, through all channels including email, live chat, and online ticket portal submissions
What We Expect from You
To succeed in this role, you'll need:
- 2-3 years of experience in a customer support role within the SaaS or startup space
- 1-3 years of experience with Zendesk or similar technologies
- 1-3 years of experience with Stripe or similar technologies
- Excellent communications skills - both verbal and written
- Ability to empathize with customers and let them know you genuinely care about their issues; High 'EQ'
- You're able to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- You have an ability to explain complex issues in beautifully simple terms
- You're a team player that can follow and lead as situations dictate
- Fluency in languages other than English a plus
You're an Ideal Candidate If
* You love talking to people and building relationships with your customers
- You like engaging with customers and want to help them succeed with empathy
- You love to dig into the details of problems
- You enjoy the fast-paced startup environment
- You like celebrating successes and accomplishments
- You have flexibility in your schedule
Benefits
As a valued member of our team, you'll enjoy:
- Flexible vacation policy and a fully remote work policy
- 100% Medical/Dental/Vision insurance covered for the employee / 60%-65% covered for dependents
- Comprehensive 401K program
- FSA and Commuter Benefits
- Competitive Equity with a 4-year vesting schedule
- Life / AD&D and Disability Coverage
- Parental leave for birthing or non-birthing parents - specific to each state / 60% coverage under company secondary insurance for birthing parent
Compensation
The target salary range for this role is $65,000-$80,000 USD per year, depending on your valuable experience and expertise, geographic location, overall compensation, and prevailing market rates.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
Recruitment Agency Policy
arenaflex does not accept any agency resumes. Please do not forward resumes to our employees or email aliases. arenaflex is not responsible for any fees related to unsolicited resumes.
Apply Now
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's revolutionizing the way the world presents, apply now to become a Customer Support Representative at arenaflex. Apply for this job