Experienced Entry-Level Customer Service Representative – Customer Relationship Advocates (CRA) Program at arenaflex

Job Summary:

Join arenaflex's dynamic team of Customer Relationship Advocates (CRA) and embark on a transformative journey that supercharges your early career growth. As an Entry-Level Customer Service Representative, you will provide exceptional customer service while answering inbound phone calls and supporting arenaflex's valued clients. With our comprehensive training and development program, you will develop the skills and expertise to excel in this role and unlock new career opportunities within the company.

The Role:

As a Customer Relationship Advocate at arenaflex, you will be part of a collaborative and inclusive team that is dedicated to delivering outstanding customer experiences. Your primary responsibilities will include:

• Providing exceptional customer service through inbound phone calls, resolving client inquiries, and addressing concerns in a timely and professional manner
• Developing and maintaining a deep understanding of arenaflex's products and services to effectively assist clients with their needs
• Collaborating with colleagues to share knowledge, best practices, and innovative solutions to drive customer satisfaction and loyalty
• Participating in ongoing training and development programs to enhance your skills and expertise in customer service, sales, and industry-specific knowledge
• Embracing arenaflex's values of honesty, integrity, and customer-centricity to drive business growth and success

What to Expect:

As a new CRA, you will embark on a comprehensive journey that includes: 1.

Licensing Preparation:

arenaflex will sponsor your preparation for and attainment of industry-recognized licenses, including the SIE, Series 7, and Series 63 exams. This includes paid study time, access to valuable resources, and coaching to ensure your success. 2.

Skill Development:

You will develop and refine your skills in customer service, sales, and industry-specific knowledge through ongoing training and development programs. 3.

Proficiency:

As you gain confidence and proficiency in serving customers, you will explore new career paths through job shadowing, mentorship, and career development opportunities.

The Expertise and Skills You Bring:

* Aptitude and dedication to complete the SIE, Series 7, and Series 63 exams through arenaflex's industry-leading licensing program

• Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making
• A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient
• Ability to handle different types of situations, emotions, and conversations driving towards suitable resolutions
• A desire for growth and a mindset that generates long-term success through adaptability and personal accountability
• Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources, and find an appropriate resolution
• Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously

The Team:

arenaflex is committed to building a diverse workforce, fostering a culture of belonging, and creating inclusive experiences for our associates, customers, and community. Our team is dedicated to delivering exceptional customer experiences and driving business growth through innovation, collaboration, and a customer-centric approach.

Benefits and Perks:

arenaflex offers a comprehensive benefits package that includes:

• Maternal and Parental Leave
• Tuition Reimbursement
• Student Loan Assistance
• 401(K) 7% match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Paid Time off
• Commuter Benefit Program
• Backup Dependent Care
• Charitable match
• Concierge Services
• Wellness Program
• Fitness Reimbursement

Certifications:

* Series 7 - FINRA

• Series 63 - FINRA

Company Overview:

arenaflex is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their clients' money.

Join Us:

At arenaflex, you will find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at arenaflex – we offer a range of opportunities for learning so you can build the career you've always imagined.

Work Environment:

arenaflex's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a arenaflex office. This does not apply to roles listed as Remote or Onsite.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. We welcome applicants from diverse backgrounds and are committed to creating an inclusive and supportive work environment.

Accommodations:

arenaflex will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].

Apply Now:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Visit our website at arenaflexcareers.com to learn more about our company culture, benefits, and career opportunities. Apply for this job