Experienced Remote Customer Support Representative, Professional Services – Accelerating Cardiovascular Health and Wellness

Are you passionate about making a difference in people's lives? Do you have a knack for providing exceptional customer support and technical assistance? If so, we invite you to join arenaflex, a leading organization dedicated to promoting cardiovascular health and wellness, as a Remote Customer Support Representative, Professional Services. Since our founding in 1924, arenaflex has been at the forefront of reducing cardiovascular disease deaths by half. However, there is still much work to be done. To overcome today's biggest health challenges and accelerate progress, we need individuals like you who share our passion for creating a healthier future for all. Join our movement, be part of the progress, and make a meaningful impact with us.

About arenaflex

arenaflex is a renowned organization that has been a relentless force for a world of longer, healthier lives. Our mission is to be a trusted leader in cardiovascular and brain health, driving breakthroughs and implementing proven solutions in science, policy, and care. We're committed to ensuring our workforce, workplace culture, and mission have a shared impact across a diverse set of backgrounds.

Job Summary

As a Remote Customer Support Representative, Professional Services, you will provide tier I technical support for inbound calls and emails, record outcomes in CRM/Microsoft Dynamics, and troubleshoot issues using computerized systems. You will also be responsible for updating customer online records, entering data accurately in CRM tools, and collaborating with sales staff to ensure a uniform response and timely resolution to customer problems or concerns.

Responsibilities

* Respond to professional customer inquiries related to Emergency Cardiovascular Care (ECC) and Cardiopulmonary Resuscitation (CPR) training products and systems, providing timely and accurate responses to questions regarding website access, basic CPR information, online products, and programs.

• Provide technical assistance to students and instructors for our proprietary applications using various administrative tools, support documents, and knowledge.
• Adapt technical responses and information from multiple applications to provide customers with moderately complex information and guidance.
• Escalate concerns appropriately when required and respond swiftly and accurately to email inquiries submitted by Association customers within the required time frame.
• Update customer online records, such as profile information, transcript services, and course management.
• Enter data accurately in CRM tools to record customer sales, problem resolution, and retention.
• Complete documentation within productivity guidelines and targets.
• Maintain awareness of online course and CPR product information through monthly messaging, strategic initiatives, meetings, and conferences or related policies and procedures.
• Collaborate with sales staff to ensure a uniform response and timely resolution to customer problems or concerns.

Qualifications

* At least two (2) years' experience in a customer service field or call center environment.

• At least one (1) year's experience in providing first-level technical support to customers.
• Demonstrated excellent verbal and written communication skills.
• Internet navigation and the ability to navigate among multiple programs/screens.
• Demonstrated excellent problem-solving skills.
• High School diploma or equivalent.
• Ability to develop alternate solutions and make sound decisions.
• Computer experience with a proficiency in Microsoft Office: Word and Outlook.
• Available to work Monday through Saturday.

Essential Skills and Competencies

* Strong customer service and technical support skills.

• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and critical thinking skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, including Word and Outlook.
• Ability to navigate multiple programs and screens.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.

• Opportunities for career growth and advancement within the organization.
• Access to Heart U, our award-winning corporate university, with over 100,000 resources designed to meet your needs and busy schedule.
• Tuition assistance program to support your education and career development.
• Opportunities to participate in employee resource groups and mentoring programs.

Work Environment and Company Culture

* arenaflex is a remote-friendly organization, offering flexible work arrangements to support your work-life balance.

• Our company culture is built on diversity, equity, and inclusion, with a focus on work-life harmonization and our Guiding Values.
• We offer a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program.
• Opportunities to participate in employee resource groups and mentoring programs.

Compensation, Perks, and Benefits

* Competitive base salary, regularly reviewed and adjusted to ensure market value.

• Performance and recognition programs, including merit increases and incentive programs.
• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• Robust retirement program, including an employer match and automatic contribution.
• Employee assistance program, employee wellness program, and telemedicine.
• Paid Time Off (PTO) at a minimum of 16 days per year, increasing based on seniority level.
• 12 paid holidays off each year, including several days off at the end of the year.
• Tuition assistance program to support your education and career development.

How to Apply

If you're passionate about making a difference in people's lives and have the skills and qualifications we're looking for, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.

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Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to ensuring our workforce, workplace culture, and mission have a shared impact across a diverse set of backgrounds. We welcome applications from qualified candidates who share our passion for creating a healthier future for all.

EOE/Protected Veterans/Persons with Disabilities

arenaflex is an equal opportunity employer, committed to ensuring our workforce, workplace culture, and mission have a shared impact across a diverse set of backgrounds. We welcome applications from qualified candidates who share our passion for creating a healthier future for all.

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Join our movement, be part of the progress, and make a meaningful impact with us. Apply now to become a Remote Customer Support Representative, Professional Services at arenaflex! Apply for this job