Experienced Patient Care Customer Service Representative – After Hours Call Center REMOTE – Murray, KY

Join arenaflex, a national leader in providing high-quality medical products and services, as we seek a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a renowned national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home by providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. At arenaflex, we are committed to keeping patients engaged in their care and helping them lead a more comfortable and productive life.

Overview and Responsibilities

Summary

We are seeking a highly motivated and dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you have a passion for delivering exceptional customer service and are looking for a rewarding career in the medical field, we encourage you to apply.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Essential Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills in English, both oral and written
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Multi-tasking and attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience in a call center or customer service environment

• Knowledge of Microsoft applications, including Word and Excel
• Familiarity with email transmission and communication, internet navigation, and research
• Understanding of home medical equipment and supplies

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to providing exceptional customer service, and we are committed to creating a positive and supportive work environment. arenaflex is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Benefits and Compensation

* Competitive pay starting at $15 per hour

• Quarterly bonus opportunity
• 100% remote work from home day one of employment
• Opportunities for career growth and professional development
• Comprehensive benefits package, including:

+ 401(k) plan + Medical, dental, and vision insurance + Life insurance and disability coverage + Generous paid time off and paid holidays + Bonus and incentive opportunities + Mileage reimbursement (when applicable) + Telephone reimbursement (when applicable)

How to Apply

If you are a motivated and customer-focused individual looking for a rewarding career in the medical field, we encourage you to apply. Please submit your resume and profile to our online application portal. The hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position, please visit our website.

Equal Opportunity Employer

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applicants from diverse backgrounds. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. arenaflex is a DRUG-FREE WORKPLACE. Apply for this job