Experienced Customer Service Representative – Melon Online Fulfillment Agent – Remote, US
At arenaflex, we're proud to celebrate a stellar performance in the World Travel Awards' program after being named the World's Leading Travel Management Company. As a leading player in the travel industry, we're committed to delivering exceptional customer experiences and innovative solutions that exceed our clients' expectations. We're now seeking an experienced Customer Service Representative to join our Melon Online Fulfillment Team and help us expand our online service offering to our US business.
About arenaflex
arenaflex is a dynamic and award-winning travel management company that's passionate about delivering personalized experiences to our clients. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the travel industry. Our team is dedicated to providing exceptional service and support to our clients, and we're looking for like-minded individuals to join our team.
The Role
As a Customer Service Representative on our Melon Online Fulfillment Team, you'll play a critical role in helping us deliver a seamless experience for our customers. You'll be responsible for assisting customers primarily through chat, becoming an expert on our product, and helping customers navigate through features, triage general questions/emergency assistance, and escalate complex needs to dedicated day teams. Your goal will be to ensure a seamless experience from start to finish for our customers as we continue to introduce our very own on-line platform to market.
Key Responsibilities
* Assist customers primarily through chat, providing expert support and guidance on our product and features
- Triage general questions/needs and identify situations for escalation to product support and/or a dedicated day travel manager
- Ensure a seamless customer experience and in cases of escalation, provide a warm handover
- Provide the first line of technical and travel support for Melon customers by responding to all initial chat conversations within strict SLA
- Collaborate with cross-functional teams to drive success and improve customer experience
- Develop a deep understanding of our product and features to provide expert support and guidance to customers
- Stay up-to-date with industry trends and developments to provide informed and knowledgeable support to customers
Essential Qualifications
* At least 3 months of experience with arenaflex and Sabre experience
- Proven track record of success and willingness to take on new challenges
- Interest in driving the technological advancement of the SME business
- Change champion; ability to adapt quickly to evolving needs of the customer, business, and market
- Impeccable written communication skills
- Dexterity to translate complex issues into simple messages
- Customer-focused and driven to provide an impeccable experience for clients
- Positive attitude with a hunger for knowledge
- High attention to detail
- Ability to effectively multi-task and work with multiple platforms
- Decisive and successful problem-solving skills
- Ability to work under pressure
Preferred Qualifications
* Geography and international destination knowledge
- Experience working in a fast-paced, dynamic environment
- Experience with customer service software and tools
- Experience working in a remote or virtual environment
Benefits
* Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time off policy
- Diversity & Inclusion initiatives
- Benefits including vision, medical, and dental
- Employee Assistance Program
- 401k program with partial match
- Employee Share Plan
- Ongoing training and professional development
Work Environment
* Remote, US
- 40 hour work week with various shifts
- Flexibility is a MUST
Application Process
* Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
- The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company's Remote and Flexible Work Policy.
Why Join arenaflex?
* Join a dynamic and award-winning team that's passionate about delivering exceptional customer experiences
- Work on innovative projects that are shaping the future of the travel industry
- Enjoy a range of benefits and perks that support your physical and mental well-being
- Collaborate with a talented team of professionals who are dedicated to excellence
- Enjoy a flexible and remote work environment that supports work-life balance
How to Apply
If this sounds like the opportunity you've been waiting for and you'd like to be part of our award-winning culture, apply now! We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Apply Job! Apply for this job