Experienced Customer Service Representative – Work from Home Opportunity with arenaflex

Join arenaflex, a Fortune 4 company, in transforming the healthcare industry with a heart-driven approach. As an Experienced Customer Service Representative, you will play a vital role in delivering exceptional service to our millions of plan members, while enjoying the flexibility of working from home.

About arenaflex

arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every arenaflex team member to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Summary

As an Experienced Customer Service Representative, you will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail-order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. You will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise.

Key Responsibilities:

* Assist members with their pharmacy benefit plans, including prescription insurance, medication coverage, and mail-order prescriptions

• Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
• Receive training to upskill you to assist with client and member inquiries as business needs arise
• Offer solutions to help simplify members' healthcare experience
• Learn more about healthcare while expanding your own experiences and opening doors to additional opportunities within arenaflex

Work from Home Opportunity

We offer a flexible work-from-home opportunity if you meet the criteria, including maintaining your own internet with approved speed requirements, a secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.

Training and Development

We have a comprehensive training program to ensure your success on the team, including onsite training of a minimum of 6 weeks. Training is created to allow you to experience hands-on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1!

Schedule Options

Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full-time schedules ranging from 30-40 hours per week. Days off and hours may vary based on business needs.

Benefits and Perks

* Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs

• Tuition reimbursement and education assistance
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
• Opportunities for advancement from a REP I to a REP II and III, with paths to progression through our Career Mapping guide
• Competitive pay rates starting at $17.50 per hour

Requirements:

* 1 year experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)

• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience preferred
• Associate's degree or equivalent experience preferred
• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of healthcare experience

Pay Range:

The typical pay range for this role is: $17.00 - $28.45

Application Process:

Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position.

Join arenaflex Today!

If you are passionate about delivering exceptional customer service and have a heart for healthcare, we encourage you to apply for this exciting opportunity. As an arenaflex team member, you will have the chance to make a meaningful impact on the lives of our members while enjoying the flexibility of working from home. Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job