Experienced Ramp Agent (Customer Service Agent) - ATL
Join the arenaflex team as an Experienced Ramp Agent (Customer Service Agent) in Atlanta (ATL) and be a part of a dynamic team that ensures the safe and efficient transportation of cargo and baggage. As a key member of our operations team, you will play a crucial role in delivering exceptional customer service and contributing to the success of arenaflex's mission to keep climbing.
How you'll help us Keep Climbing
Every role at arenaflex plays a vital part in our mission to ensure cargo is transported on time, every time, safely. As an Experienced Ramp Agent, you will be responsible for ensuring our customers' baggage and cargo arrive safely and on time. This is an exciting opportunity to join a team that values safety, customer satisfaction, and teamwork.
Key Responsibilities
As an Experienced Ramp Agent, your daily tasks will include:
- Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
- Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
- Maintaining a high level of safety awareness and adhering to all operational processes and procedures.
Work Environment and Company Culture
As an Experienced Ramp Agent, you will work in a fast-paced environment with a focus on safety, customer satisfaction, and teamwork. You will be part of a dynamic team that values diversity, inclusion, and respect for all employees. arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and growth of all employees.
Benefits and Perks to Help You Keep Climbing
arenaflex offers a comprehensive benefits package that includes:
- Competitive salary, industry-leading profit-sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- New hires are eligible for up to 2-weeks of vacation, which is earned for use in the following vacation year (April 1 – March 31).
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
- 10 paid holidays per calendar year.
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
- Non-birthing parents are eligible for 2-weeks of paid parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
- Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflexperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.
What you need to succeed (minimum qualifications)
To be successful as an Experienced Ramp Agent, you will need to:
- Consistently prioritize safety and security of self, others, and personal data.
- Embrace diverse people, thinking, and styles.
- Possess a high school diploma, GED, or high school equivalency.
- Be at least 18 years of age and have authorization to work in the United States.
- Have a valid driver's license.
- Proficiency in English.
- Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
- Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.
What will give you a competitive edge (preferred qualifications)
While not required, having the following qualifications will give you a competitive edge:
- Previous experience in a similar role or industry.
- Knowledge of airport operations and procedures.
- Familiarity with safety protocols and procedures.
- Strong communication and teamwork skills.
How to Apply
If you are a motivated and safety-conscious individual who is passionate about delivering exceptional customer service, we encourage you to apply for the Experienced Ramp Agent (Customer Service Agent) role at arenaflex. Please visit our website to submit your application and join our team today! Apply Job! Apply for this job