Experienced Data Entry Assistant / Typing Professional – Remote Opportunity at arenaflex
Job Summary:
Join arenaflex as an Experienced Data Entry Assistant / Typing Professional and embark on a rewarding remote career journey. As a key member of our team, you will play a vital role in supporting our case processing, mail room, and communications operations. With a strong focus on attention to detail, excellent communication skills, and the ability to work in a fast-paced environment, you will be responsible for ensuring the smooth flow of information and tasks within our organization.
About arenaflex:
arenaflex is a leading organization dedicated to providing innovative solutions and services to individuals and communities worldwide. With a strong commitment to excellence, we strive to create a work environment that is collaborative, inclusive, and supportive of our employees' growth and development. As a remote-friendly organization, we offer the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and motivated team.
Responsibilities:
As an Experienced Data Entry Assistant / Typing Professional, you will be responsible for the following key tasks: ### Case Processing Support
- Logging in petitions and creating and labeling case folders
- Researching cases to ensure accurate and up-to-date information
- Preparing and entering associated data in systems to maintain accurate records
- Maintaining the integrity of files within process units and file storage to ensure efficient retrieval and access
- Scanning documents and associating them to electronic case files to streamline the filing process
- Organizing case files in document order to facilitate easy access and retrieval
- Identifying, reporting, and obtaining missing documents for cases to ensure completeness and accuracy
### Mail Room Support
- Receiving, sorting, opening, organizing, date stamping, and delivering incoming mail and cases to the appropriate units
- Operating letter insertion and postage equipment to ensure timely and efficient mail processing
- Identifying and sorting mail, petitions, and files to prioritize and expedite processing
- Delivering routing sheets/file requests to the appropriate units to facilitate efficient communication and collaboration
- Requesting and receiving files from other units and delivering them to the appropriate units to ensure seamless workflow
- Logging and delivering messages; logging petitions to maintain accurate records and facilitate communication
- Weighing, labeling, pulling, and packing outgoing case files to ensure timely and efficient delivery
### Communications Support
- Logging and delivering messages; logging petitions to maintain accurate records and facilitate communication
- Inputting call questions and/or email responses into tracking systems; documenting every call/email to ensure accurate records and facilitate follow-up
- Escalating calls to supervisors as required by procedures to ensure timely and effective resolution
- Resolving caller questions promptly and efficiently to provide excellent customer service
- Communicating answers clearly and correctly from scripted call response plans to ensure accurate and consistent information
- Referencing answers from a computer while rapidly typing notes into a system to ensure accurate and timely documentation
### Intermediate Computer Skills
- Good interpersonal and professional communication skills to effectively interact with colleagues, supervisors, and clients
- Good attention to detail while working in a fast-paced environment to ensure accuracy and efficiency
- Ability to work in a multi-task environment with rapidly changing priorities to adapt to changing circumstances
- Very good command of the English Language; Spanish is a plus to facilitate communication with diverse stakeholders
- Demonstrate a professional work ethic to maintain a high level of productivity and quality
### Qualifications: #### Minimum Qualifications:
- One (1) to two (2) years of relevant administrative experience preferred
- Ability to pass a typing test of at least 35-40 WPM with no errors
- Experience in an office/clerical environment is desired
- Intermediate computer skills utilizing multiple monitors and active sessions
- Basic use of MS Office including Excel, Word, and Email
- Good interpersonal and professional communication skills
- Good attention to detail while working in a fast-paced environment
- Capable of working in a multi-task environment with rapidly changing priorities
- Very good command of the English Language; Spanish is a plus
- Demonstrate a professional work ethic
- Ability to pass a thorough criminal background check and credit history to obtain and maintain a government clearance
### What We Offer:
- Competitive salary and benefits package
- Opportunity to work in a dynamic and supportive team environment
- Flexible remote work arrangement with the option to work from home
- Professional development and growth opportunities
- Collaborative and inclusive work culture
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Comprehensive training and onboarding program
### How to Apply: If you are a motivated and detail-oriented individual with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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