Experienced Customer Experience Design Co-Op – Spring 2025

Join arenaflex, a world-renowned leader in the travel industry, as a Customer Experience Design Co-Op and embark on a transformative journey that will shape the future of customer experiences.

About arenaflex

arenaflex is a global airline that has been revolutionizing the travel industry for decades. With a commitment to excellence, innovation, and customer satisfaction, we strive to deliver unparalleled experiences to our customers and employees alike. Our Customer Experience Design (CXD) organization is at the forefront of this mission, driving the development of best-in-class products, services, and experiences that exceed customer expectations.

How You'll Help Us Keep Climbing

As a Customer Experience Design Co-Op, you will play a vital role in supporting the CXD organization in delivering exceptional customer experiences across various areas of the business. Your responsibilities will include:

• Assisting in market and competitor research to identify trends and opportunities for improvement
• Analyzing data to inform design decisions and drive business outcomes
• Collaborating with cross-functional teams to develop innovative solutions and products
• Creating business cases and presenting recommendations to executive leaders
• Supporting event planning and execution to engage customers and employees
• Developing effective presentations and communications to drive results

The CXD Organization

The CXD organization is comprised of several areas within the travel industry, each focused on delivering exceptional customer experiences. As a Co-Op, you will have the opportunity to support one of the following areas:

• The Service Recovery Team: Improving employee and customer experiences by enabling frontline teams to deliver premium experiences
• The Onboard Brand Experience Team: Designing and developing interior products and amenities for new aircraft deliveries and fleet projects
• The Uniform Brand Experience Team: Managing product design, development, and distribution of frontline employee uniforms
• The Inflight Entertainment Wi-Fi Team: Onboarding new providers, designing and developing next-generation products, and ensuring continuous improvement
• The Inflight Entertainment Delta Sync Seatback Team: Creating a future IFE strategy and product roadmap to deliver an innovative, best-in-class entertainment experience

What You Need to Succeed

To excel in this role, you will need:

• To be available for three alternating semesters
• To be enrolled in an accredited college or university during program duration
• Experience in research analysis, deck building, presentations, project coordination, and communications
• Demonstrated organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
• Willingness/ability to adapt quickly and learn new skills
• Consistently prioritizing safety and security of self, others, and personal data
• Embracing diverse people, thinking, and styles
• Possessing a high school diploma, GED, or high school equivalency
• Being at least 18 years of age and having authorization to work in the United States

What Will Give You a Competitive Edge

To stand out in this role, you will need:

• Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners
• Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Additional Best Practices

In this role, you should:

• Be able to listen and learn from people with many different perspectives
• Be able to handle shifting priorities that come from business needs
• Be high performing and interested in driving for results
• Be open to mentoring and learning as a method to grow and improve

Co-op Program Outline

As a Co-Op, you will spend three alternating semesters working full-time at arenaflex and enrolled in courses at your university. This will provide you with a unique opportunity to gain hands-on experience, develop your skills, and build a strong network of professionals in the industry.

Why Join arenaflex?

* Gain hands-on experience in a dynamic and innovative industry

• Develop your skills and knowledge in customer experience design
• Build a strong network of professionals in the industry
• Enjoy a competitive salary and benefits package
• Participate in a comprehensive training program to support your growth and development
• Contribute to a company that values diversity, equity, and inclusion

How to Apply

If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

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Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job