Experienced Data Entry Specialist – Remote Customer Service & Veterinary Support

At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals to join our dynamic team. As a Full-Time Data Entry Specialist, you'll play a vital role in providing exceptional customer service and support to our veterinary partners. If you're passionate about delivering outstanding results, working in a fast-paced environment, and growing with a company that values its employees, then this is the perfect opportunity for you.

Why You'll Love Working at arenaflex

At arenaflex, we prioritize our employees' well-being, health, and culture. We offer a comprehensive benefits package that includes:

• Competitive starting wages
• Opportunities for wage increases after 3 months of service
• A comfortable, climate-controlled work environment
• A 20% discount program for all your pet needs
• 401(k) with company matching
• Regular team-building events and company-supported lunch meetings
• Professional development and advancement opportunities
• Paid time off and holidays
• Access to a range of employee discounts and perks through our LifeMart program

What You'll Do

As a Data Entry Specialist, you'll be responsible for:

• Connecting directly with veterinary facilities to arrange prescription approvals, resolve customer issues, and clarify order requests
• Conducting thorough research and issue resolution to determine the best solutions for clients and partners, and following up on a case-by-case basis to resolve issues
• Completing accurate and efficient data entry of prescriptions into arenaflex's healthcare software
• Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
• Working with empathy, attention to detail, patience, compassion, and kindness to clients and partners alike
• Demonstrating a willingness to learn and grow, with a culture that encourages feedback, growth, and development
• Communicating with veterinary facilities via telephone (and occasionally other channels) on a variety of topics, primarily using our internal software and systems to explore solutions and record client notes
• Expecting a significant portion of the typical business day to be spent on outbound veterinary center/client telephone contacts

What You'll Need

To succeed in this role, you'll need:

• 2 years of experience working in a customer or healthcare-focused environment
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
• A strong sense of ownership, self-motivation, and attention to detail
• Proficiency with Microsoft Office
• High school education or equivalent
• Ability to obtain and maintain a Pharmacy Technician License from the Kentucky Board of Pharmacy
• Strong decision-making skills
• Proven ability to multitask and perform well in a fast-paced environment
• Flexibility to adjust to changing business needs and adapt to new situations
• Ability to pass a background check and maintain confidentiality and handle sensitive information

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive.

We offer

• A competitive salary of $28/hour
• Opportunities for professional development and advancement
• A comprehensive benefits package
• A dynamic and supportive team environment
• A chance to make a real difference in the lives of pets and their owners

How to Apply

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and growing with a company that values its employees, then we want to hear from you! Apply now to join our team and take the first step towards a rewarding and challenging career at arenaflex. Apply Now! Apply for this job