Experienced Customer Support Specialist – arenaflex Team
Join arenaflex, a global leader in technology, as a Customer Support Specialist in our remote team based in Lithuania. As a key member of our arenaflex team, you will play a vital role in delivering exceptional customer experiences to our clients, leveraging your technical and communication skills to resolve complex issues and exceed customer expectations.
About arenaflex
arenaflex is a renowned industry leader in technology, with a strong presence in the global market. As a global business outsourcing company, we offer our services to other companies to help them handle their customer service, finances, and other business processes. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry.
Job Overview
As a Customer Support Specialist in our arenaflex team, you will be responsible for providing top-notch technical and non-technical assistance to our clients' customers. You will be the first point of contact for customers, answering their queries, resolving their issues, and ensuring their satisfaction. Your role will involve:
- Answering incoming calls, emails, and chats in Lithuanian and Russian
- Providing technical and non-technical assistance to customers
- Developing efficient and satisfying solutions to customer inquiries
- Treating customers with respect, following company policies and procedures
Requirements
To succeed in this role, you will need to possess:
- Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (although not essential, as we provide comprehensive training and coaching)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong technical skills, with a willingness to learn and develop new skills
What We Offer
As a valued member of our arenaflex team, you can expect:
- A full-time job with various shifts from Monday to Friday, between 09:00-19:00
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses
- A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
- Comprehensive training and coaching to help you excel in your role
- A dynamic and inclusive work environment that values diversity and promotes equal opportunities
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have the opportunity to:
- Develop your technical and communication skills through comprehensive training and coaching
- Take on additional responsibilities and contribute to the growth of our team
- Pursue career advancement opportunities within arenaflex, with a clear path for professional development
- Enjoy a competitive salary and benefits package, with opportunities for bonuses and performance-based rewards
Work Environment and Company Culture
Our arenaflex team is a dynamic and inclusive group of professionals who share a passion for delivering exceptional customer experiences. We value diversity, promote equal opportunities, and foster a work environment that is free from discrimination and harassment. Our company culture is built on the principles of:
- Collaboration and teamwork
- Innovation and creativity
- Customer-centricity and excellence
- Continuous learning and development
- Respect and inclusivity
Compensation and Benefits
As a valued member of our arenaflex team, you can expect a competitive salary and benefits package, including:
- A full-time job with various shifts from Monday to Friday, between 09:00-19:00
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses
- Comprehensive training and coaching to help you excel in your role
- A dynamic and inclusive work environment that values diversity and promotes equal opportunities
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our arenaflex team!
Application Details
* Job Title: Experienced Customer Support Specialist – arenaflex Team
- Location: Remote, Lithuania
- Employment Type: Permanent, with 3-month trial period
- Working Hours: Monday to Friday, various shifts between 09-19 (8.5 hours/shift)
- Start Date: As soon as possible during September 2024
- Language Requirements: Lithuanian (C1), Russian, and English (B2)
- Time Type: Full-time
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