Experienced Tier 1 Support Specialist (Remote - Customer Service) – Clinical Communications and Scheduling Solutions

At arenaflex, we're revolutionizing the way healthcare professionals communicate and collaborate to deliver exceptional patient care. As a leading provider of clinical communications, scheduling, and patient engagement solutions, we're committed to accelerating speed to care and improving patient outcomes. We're now seeking a talented and dedicated Tier 1 Support Specialist to join our growing team of customer support professionals.

About arenaflex

arenaflex is a fast-growing company that has been recognized as one of the fastest-growing private companies in America by the Inc. 5000 list. With an impressive 88% growth rate over the past three years, we're expanding our team to meet the increasing demand for our innovative solutions. Our mission is to optimize provider schedules and dynamically route messages to the right person at the right time, advancing patient care and clinical workflows.

Join Our Team

By joining arenaflex, you'll have the unique opportunity to be part of a dynamic and supportive team that's passionate about making a difference in the lives of patients and healthcare professionals. Our team is dedicated to delivering exceptional customer service and support, and we're looking for like-minded individuals who share our vision and values.

Position Overview

We're seeking a talented and experienced Tier 1 Support Specialist to join our 24/7/365 support team. As a key member of our team, you'll be responsible for providing technical support and assistance to our end-users, including physicians, nurses, and system administrators. You'll work closely with our customers to resolve issues, provide training and education, and ensure that our solutions meet their needs.

Key Responsibilities

* Provide technical support and assistance to end-users via phone, chat, and our online customer portal

• Help end-users administer their arenaflex applications and troubleshoot issues
• Train end-users on how to use our phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of our end-users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues

What We're Looking For

* Strong technical aptitude and excellent analytical and troubleshooting skills

• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and technical teams
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet and a reliable computer or laptop
• Ability to work some holidays and weekends, with a willingness to work flexible schedules as needed
• Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be day, evening or overnight shift that includes at least 1 weekend day

What We Offer

* Competitive hourly rate of $19/hour, plus a comprehensive benefits package that includes health, dental, vision, life, and disability insurance options

• 401K plan with match and immediate vesting
• 17 company holidays, 2 floating holidays, and a competitive paid time off policy
• Remote first work environment, with the flexibility to work from anywhere
• Opportunities for career growth and advancement within the company
• A dynamic and supportive team environment that's passionate about making a difference in the lives of patients and healthcare professionals

Why Join arenaflex?

* Be part of a fast-growing company that's revolutionizing the way healthcare professionals communicate and collaborate

• Work with a talented and dedicated team that's passionate about delivering exceptional customer service and support
• Have the opportunity to make a real difference in the lives of patients and healthcare professionals
• Enjoy a competitive compensation package and comprehensive benefits
• Take advantage of opportunities for career growth and advancement within the company

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support and service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job