Experienced Customer Service Advisor - Automotive Restoration Industry

At arenaflex, we're passionate about empowering car enthusiasts to bring their dream projects to life. As a Customer Service Advisor, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers receive the support they need to restore their vehicles. If you're a people person with a passion for the automotive industry, we want to hear from you!

About arenaflex

arenaflex is a leading provider of supplies, tools, and equipment for the repair and restoration of automobiles. Founded in 1978, we've built a reputation for delivering high-quality products and exceptional customer service. Our customers are serious do-it-yourselfers who rely on us for unique products that enable successful completion of their repair and restoration projects. We're proud to be a part of the automotive community, and we're committed to helping our customers achieve their goals.

Our Culture

At arenaflex, we value a culture that's built on collaboration, innovation, and a passion for excellence. Our core values are simple:

• Consider others first: We put our customers at the heart of everything we do.
• Own results: We take ownership of our work and strive for excellence in everything we do.
• Positive approach to problem-solving: We believe that every challenge is an opportunity to learn and grow.
• Sense of urgency: We move quickly to deliver results and exceed customer expectations.
• Continual self-improvement: We're committed to learning and growing, both as individuals and as a team.

The Role

As a Customer Service Advisor, you'll be the face of arenaflex, providing exceptional customer service and support to our customers. Your primary responsibilities will include:

• Helping customers over phone, email, and live chat: You'll be the first point of contact for many of our customers, and you'll be responsible for resolving their queries and concerns in a timely and professional manner.
• Working within our computer system: You'll use our system to place and research customer orders, document conversations and actions, and provide accurate and timely information to customers.
• Pitching in where needed: You'll be part of a dynamic team that's always looking for ways to improve the customer experience. You'll be expected to contribute to this effort by suggesting new ideas and taking ownership of projects.

What We're Looking For

To succeed in this role, you'll need:

• A passion for the automotive industry: You'll be working with car enthusiasts who are passionate about restoring their vehicles. You'll need to share their enthusiasm and be able to communicate effectively with them.
• Excellent communication skills: You'll be working with customers over phone, email, and live chat, so you'll need to be able to communicate clearly and effectively in a variety of formats.
• Comfort with technology: You'll be working with our computer system, so you'll need to be comfortable with technology and able to learn new systems quickly.
• Proactive approach to problem-solving: You'll be expected to take a proactive approach to problem-solving, using your initiative to resolve customer queries and concerns.
• Flexibility: You'll be working in a fast-paced environment, so you'll need to be flexible and able to adapt to changing priorities and deadlines.

What We Offer

As a Customer Service Advisor at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary and benefits package: We offer a comprehensive benefits package that includes medical, dental, vision, life, and AD&D insurance, disability insurance, 100% vested matching 401(k), paid time off, incentive plan, employee discount, and other voluntary benefits.
• Opportunities for career growth: We're committed to helping our employees grow and develop their careers. You'll have access to training and development programs, as well as opportunities to take on new challenges and responsibilities.
• Flexible work arrangements: You'll have the option to work from home or in our office, depending on your preferences and needs.
• Collaborative and dynamic work environment: You'll be part of a team that's passionate about delivering exceptional customer service and support. You'll have the opportunity to work with a talented and dedicated team of professionals who are committed to excellence.

How to Apply

If you're a motivated and customer-focused individual who is passionate about the automotive industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and respectful of all employees.

E-Verify

arenaflex participates in E-Verify. Apply for this job