Experienced Customer Service Representative – Sales (Hybrid) at arenaflex

Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Sales (Hybrid) and become the voice of our brand. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer and driving satisfaction and loyalty. Every interaction is an opportunity to introduce the latest technology, services, and offers, and you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience.

About arenaflex

arenaflex is a global leader in communications and technology, with a rich history of innovation and customer-centricity. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team. As a Customer Service Representative – Sales (Hybrid), you'll be part of a dynamic team that's passionate about delivering exceptional customer service and driving sales growth.

Key Responsibilities

As a Customer Service Representative – Sales (Hybrid), you'll be responsible for:

• Handling customer interactions (calls, chats, emails) in a fast-paced environment
• Accurately resolving issues related to service, billing, payments, and collections
• Explaining bills and product features clearly
• Troubleshooting basic problems and seeking higher support if needed
• Building customer confidence and loyalty by resolving issues
• Supporting various customer inquiries, including technical issues
• Working a flexible 40-hour per week schedule, which may include nights and weekends
• Paid training

What We're Looking For

We're looking for individuals who are passionate about delivering exceptional customer service and driving sales growth. If you have:

• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

then we'd love to hear from you.

Joining Our Team

Joining our team comes with amazing perks and benefits, including:

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

WFH Requirements

As a hybrid employee, you'll need to meet the following WFH requirements:

• You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Possibilities

Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Weekly Hours

* 40 hours per week

Time Type

* Regular

Location

* Lafayette, Louisiana

Equal Employment Opportunity

It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.

Apply Today!

If you're ready to take the lead as the voice of arenaflex, apply today! Apply for this job