Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you!

Job Summary

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and employing Incident Management procedures to enter tickets into our tracking system. You'll work closely with our team to ensure that our customers receive the best possible experience, and you'll be an integral part of our efforts to deliver exceptional service and support.

Responsibilities

* Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.

• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, using your technical expertise and diagnostic tools to identify and fix issues.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employ Incident Management procedures to enter tickets into our tracking system, ensuring that issues are properly documented and tracked.
• Collaborate with our team to identify and resolve recurring issues, and to develop strategies for improving our support processes and procedures.
• Participate in training and professional development opportunities to stay up-to-date with the latest technologies and best practices in mobile application support.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading innovator in the technology industry.
• Collaborative and inclusive work environment.
• Professional development opportunities to stay up-to-date with the latest technologies and best practices.
• Flexible work arrangements, including remote work options.
• Recognition and rewards for outstanding performance.

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's collaborative, inclusive, and supportive. Our team is passionate about innovation, and we're always looking for ways to improve our processes and procedures. We believe in the importance of work-life balance, and we offer flexible work arrangements to ensure that our employees can achieve their goals and maintain a healthy balance between work and personal life.

Compensation and Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We're committed to providing our employees with the resources they need to succeed, and we're always looking for ways to improve our compensation and benefits package.

How to Apply

If you're a motivated and tech-savvy individual who's passionate about helping others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a work environment that's inclusive and supportive of all employees.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from qualified candidates and to discuss our opportunities in more detail. [insert contact information] Thank you for considering arenaflex as your next career opportunity! We look forward to hearing from you soon. Apply for this job