Experienced Scheduling Chat Professional – Customer Support and Service Delivery
At arenaflex, we're committed to fostering a dynamic work environment that encourages growth, innovation, and collaboration. As a key member of our team, you'll have the opportunity to take charge of your career development journey, set goals, and shape your future. Our mission is to provide exceptional support and assistance to both our field and internal departments, building strong relationships and fostering effective communication.
About arenaflex
arenaflex is a leading organization that strives to deliver outstanding service and exceed expectations. With a focus on building strong relationships and fostering effective communication, we aim to empower our team to drive success and achieve our goals. Our commitment to professionalism, integrity, and customer satisfaction sets us apart in the industry.
Job Summary
We're seeking an experienced Scheduling Chat Professional to join our team. As a key member of our customer support team, you'll engage with customers, technicians, and internal reps through chat and email in a professional and courteous manner. Your primary responsibilities will include providing prompt responses to all inquiries, offering appropriate solutions via chat/email, documenting all interactions, and staying up-to-date on all scheduling policies.
Key Responsibilities
* Engage with customers, technicians, and internal reps through chat and email in a professional and courteous manner.
- Provide prompt responses to all inquiries.
- Offer appropriate solutions via chat/email.
- Document all interactions.
- Stay up-to-date on all scheduling policies.
- Collaborate with team members to achieve common goals and objectives.
- Continuously improve processes and procedures to enhance customer satisfaction and experience.
Required Skills, Experience & Education
* Ability to multi-task and handle multiple chat conversations simultaneously.
- Strong interpersonal skills, with excellent written communication skills.
- Ability to adapt to changing processes and procedures.
- Ability to work well in a team environment, with a growth-mindset and drive to improve.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in customer support or a related field is highly desirable.
Available Shifts
* Monday – Saturday, closed Sunday, Mondays required.
- Rotating weekends.
- 10:00 am-6:30pm MT.
- 10:30am-7:00pm MT.
- 11am-7:30pm MT.
- 11:30am-8:00pm MT.
- 12pm-8:30pm MT.
Benefits and Perks
* Competitive hourly rate of $16/hour.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Flexible scheduling to accommodate your needs.
- Comprehensive benefits package, including medical, dental, vision, and life insurance.
- 401(k) plan with employer match.
- Paid holidays and flexible paid time away.
- Employee/Friends/Family Discounts.
- Onsite health clinic, gym, gaming tables.
- Daily lunch and drinks on site.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. arenaflex is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we are an affirmative action employer. EOE AA M/F/Protected Veteran Status/Disability.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture. Apply now to take the first step in shaping your career development journey and joining our dynamic team! Apply Job! Apply for this job