Temporary Remote Catastrophe (CAT) Customer Service Representative

Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as a Temporary Remote Catastrophe (CAT) Customer Service Representative. As a valued and growing resource in a pool of clientele with over 1,000 companies, arenaflex is seeking highly motivated, production-driven, and team-oriented individuals to operate as Claim Intake Specialists. This is a temporary, remote position, contingent on catastrophe relief needs, offering a unique opportunity to make a difference in the lives of customers during a difficult time.

About arenaflex

arenaflex is an award-winning Great Place to Work, recognized for its commitment to creating a positive and inclusive work environment. With a focus on customer service and benefits compliance, arenaflex has established itself as a trusted partner for over 1,000 companies. Our team of experts is dedicated to delivering exceptional service and support to our clients and their customers.

What does a CAT Customer Service Representative do?

As a CAT Customer Service Representative, you will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Your responsibilities will include:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Key Requirements

* Must be 18 years of age or older

• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Computer and Network Requirements

* Operating System: Windows 10, Windows 11, Windows Home

• Not Supported: Chromebooks, macOS, Linux, Etc.
• Network Requirements:

+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US

Desired Characteristics

arenaflex provides all new employees with training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Benefits and Compensation

* Job Type: Temporary/Seasonal

• If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
• Expected Hours: 2 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when is convenient for you

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that fosters collaboration and teamwork
• A competitive compensation package and benefits

Work Environment and Company Culture Highlights

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team of experts is dedicated to delivering exceptional service and support to our clients and their customers. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will be part of a dynamic and fast-paced team that is passionate about making a difference in the lives of customers during a difficult time.

How to Apply

If you are a highly motivated, production-driven, and team-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Now! Apply for this job