Experienced Member Services Representative – Remote Customer Service

Join the arenaflex family and embark on a new journey of possibilities, both at work and beyond. As a Member Services Representative, you'll be part of the Payments and Digital Strategy team in the arenaflex Credit Union, responsible for daily tasks related to check processing, object processing, direct deposits, and budget transfers. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career, this role is perfect for you.

Why You'll Love This Job

As a Member Services Representative, you'll have the opportunity to work with a dynamic team, develop new skills, and grow your career while enjoying a great work-life balance. You'll be responsible for various tasks, including:

• Completing data access and balancing tasks
• Coordinating return objects with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account, and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for timely and correct processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer laws
• Depositing check returns, reviewing member draft changes, processing member checks, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All You'll Need for Success

To excel in this role, you'll need:

Minimum Qualifications

+ High school degree or GED + Intermediate Excel and Word experience

Preferred Qualifications

+ Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires experience

Skills, Licenses & Certifications

+ Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software + Ability to work prolonged hours in support of business needs + Ability to exercise excellent customer service skills + Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team + Ability to perform mathematical calculations and review data + Ability to effectively prioritize work and meet time limits under high volume pressure + Ability to cross-train and perform any position assigned within the department + Ability to interact professionally with all personnel and contributors + Ability to work independently and with minimum supervision + Ability to self-motivate with strong employer skills and ability for attention to detail + Ability to effectively prioritize work and meet time limits + Ability to maintain excellent performance and attendance + Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What You'll Get

As a Member Services Representative, you'll enjoy a range of benefits, including:

• Travel Perks: Ready to explore the world? You, your family, and friends can access 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at arenaflex

From the team of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global community.

Why arenaflex?

arenaflex is a leading airline that offers a range of benefits, including:

• Compliance with labor laws: arenaflex complies with various labor laws, including the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards.
• Equal employment opportunity: arenaflex provides equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information.
• Payroll and tax obligations: arenaflex is responsible for properly handling payroll, including calculating and withholding taxes from employees' wages, and submitting the required tax payments to federal, state, and local tax authorities.
• Workplace safety and security: arenaflex provides a safe and secure work environment for its employees, including implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
• Non-discrimination and harassment policies: arenaflex has policies in place to prevent discrimination and harassment in the workplace, including procedures for reporting and addressing complaints, and consequences for violators.
• Privacy and data protection: arenaflex handles the personal and sensitive information of its employees and customers responsibly, including implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
• Ethical conduct and corporate social responsibility: arenaflex conducts its business ethically and responsibly, including promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in its operations.

Apply Now

Ready to take your career to new heights? Apply now to become a Member Services Representative at arenaflex and join our dynamic team of professionals who are passionate about delivering exceptional customer service and advancing their careers. Apply for this job