Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex

Job Summary:

arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our team in a remote data entry position. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer service. Our team is committed to making a positive impact in the lives of our customers, and we are seeking like-minded individuals to join our mission. As a remote data entry position, you will have the flexibility to work from the comfort of your own home while still being an integral part of our team.

Key Responsibilities:

* Provides exceptional customer service to patients and customers, responding to their inquiries and resolving any issues in a timely and professional manner

• Registers transactions on assigned sales register, collects cash, and distributes change as required; processes voids, returns, delays, discounts, and trades as necessary
• Maintains accurate records, including patient and medication data, and ensures that all information is up-to-date and secure
• Performs tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, filling prescriptions, and checking for potential interactions
• Reports any prescription errors to the pharmacist on duty and adheres to arenaflex's policies and procedures regarding prescription errors and the Quality Improvement Program
• Handles calls that do not require individual attention from the pharmacist, including those to doctors
• Processes (revises and resubmits) manual claims for external program prescription services in a timely and efficient manner, and performs other administrative tasks as assigned by the Pharmacy Director
• Assists and supports the Pharmacy Division on stock management activities, including ordering, unloading, checking, and storing shipments of medications
• Maintains knowledge of arenaflex's resource security methods and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications
• Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
• Builds and maintains displays, including promotional, seasonal, and special designs, and completes resets and corrections as assigned
• Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
• Has working knowledge of store systems and store equipment
• Provides customer support in the photo area, including digital identification photo service, banner print, and creative machine, and sells special photo items
• Takes on web pickup responsibilities (screens orders in Picture Care, handles requests, and delivers requests to customers as they arrive at the store)
• Assists with external and internal maintenance by ensuring a clean, neat, and well-organized store environment and appearance
• Adheres to all arenaflex policies and procedures; maintains respectful relationships with colleagues
• Completes special tasks and other assignments as assigned

Essential Qualifications:

* Bachelor's degree

• Proficient in reading, writing, and communicating in English (except in Puerto Rico)
• Willingness to work an adaptable schedule, including nights and weekend hours
• Basic computer skills
• Familiarity with store systems and store equipment

Preferred Qualifications:

* Six months of experience in a retail environment

• Previous work experience with arenaflex
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
• Familiarity with store stock control
• PTCB certification

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and a passion for delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge in the pharmacy industry

• Opportunities for career advancement and professional growth within the company
• Access to ongoing training and development programs to stay up-to-date with the latest industry trends and advancements
• Collaborative and supportive work environment that encourages learning and growth

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our customers
• We offer a flexible and remote work arrangement that allows you to work from the comfort of your own home
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

Compensation, Perks, and Benefits:

* Competitive hourly rate of $25/hour

• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and advancement
• Flexible and remote work arrangement

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply for this job