Experienced Customer Experience Design Co-Op – Spring 2025

At arenaflex, we're passionate about delivering exceptional experiences to our customers and employees. As a Customer Experience Design Co-Op, you'll play a vital role in shaping the future of our brand and helping us Keep Climbing. Join our team and be part of a dynamic organization that values innovation, collaboration, and customer-centricity.

About arenaflex

arenaflex is a leading global airline that operates with a strong commitment to customer satisfaction, employee engagement, and community involvement. Our mission is to provide a seamless and enjoyable travel experience for our customers, while fostering a culture of innovation, inclusivity, and continuous improvement. With a diverse range of products and services, we strive to exceed our customers' expectations and make their travel experience truly memorable.

Key Responsibilities

As a Customer Experience Design Co-Op, you'll have the opportunity to support various areas within our CXD organization, including:

• Service Recovery Team: Assist in improving the employee and customer experience by enabling our frontline to deliver a premium experience.
• Onboard Brand Experience Team: Support the design, development, and execution of interior product developments, onboard amenities, and experiences that create moments of delight for our customers and crew.
• Uniform Brand Experience Team: Collaborate on product design, development, distribution, and marketing campaigns for uniform-related initiatives.
• Inflight Entertainment Wi-Fi Team: Lead onboarding new/existing Wi-Fi providers, next-generation product innovation design & development, and marketing communications.
• Inflight Entertainment Delta Sync Seatback Team: Assist in creating Delta's future IFE strategy and product roadmap, delivering an innovative, best-in-class entertainment experience for our customers.

Your responsibilities will include:

• Conducting market and competitor research to inform design decisions
• Analyzing data to identify trends and opportunities for improvement
• Developing business cases and presenting recommendations to leaders
• Collaborating with cross-functional teams to ensure alignment and consistency
• Creating effective presentations and communications to support executive decision-making
• Participating in event planning and execution to enhance the customer experience

What You Need to Succeed

To be successful in this role, you'll need:

• To be available for three alternating semesters
• To be enrolled in an accredited College or University during program duration
• Experience in research analysis, deck building/presentations, project coordination, and communications
• Strong organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
• Team-oriented and highly supportive of continuous improvement methodologies
• Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
• Willingness/ability to adapt quickly and learn new skills
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge

To take your skills to the next level, consider:

• Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
• Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Additional Best Practices

In this role, you'll:

• Be able to listen and learn from people with many different perspectives
• Be able to handle shifting priorities that come from the business needs
• Be high performing and interested in driving for results
• Be open to mentoring and learning as a method to grow and improve

Co-op Program Outline

Our Co-op program offers:

• Three alternating semesters working full-time at arenaflex and enrolled in courses at your university
• Example: Spring 2025 – working, Summer 2025 – school or off, Fall 2025 – Work, and Spring 2026 – school, Summer 2026 – working
• One full year of experience at the end of the program

Join Our Team

If you're passionate about delivering exceptional experiences and are eager to learn and grow, we encourage you to apply for this exciting opportunity. As a Customer Experience Design Co-Op, you'll have the chance to make a meaningful impact on our customers and employees, while developing valuable skills and knowledge that will serve you well in your future career.

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