Experienced Customer Service Representative – Home Improvement Industry
Join arenaflex, a leading provider of innovative workflow management solutions, as we continue to revolutionize the home improvement industry with our cutting-edge technology and exceptional customer service. Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy adapting to changing guidelines? If so, we invite you to join our team as a Customer Service Representative at arenaflex, a dynamic and innovative company that's changing the face of the home improvement industry.
About arenaflex
arenaflex is a leading provider of innovative workflow management solutions, acquired by Financeit in 2017. Our platform powers over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, specializes in inbound and outbound support for the home improvement industry. As a Customer Service Representative at arenaflex, you'll be part of a team that's dedicated to delivering exceptional customer experiences and exceeding expectations.
The Role
We're seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:
- Answering incoming calls and responding to customer requests in a fast-paced environment
- Booking appointments for members with a high degree of data accuracy
- Maintaining excellent written and verbal communication skills on a consistent basis
- Identifying and escalating issues to supervisors
- Adapting to fast-changing guidelines with customers
- Informing clients by explaining procedures, answering questions, and providing information
- Maintaining and improving quality results by adhering to standards and guidelines
Responsibilities
* Answer incoming calls and respond to customer requests in a timely and professional manner
- Book appointments for members with a high degree of data accuracy, ensuring seamless customer experiences
- Develop and maintain strong relationships with customers, providing exceptional service and support
- Identify and escalate issues to supervisors, ensuring prompt resolution and customer satisfaction
- Adapt to fast-changing guidelines and procedures, demonstrating flexibility and a willingness to learn
- Inform clients by explaining procedures, answering questions, and providing information in a clear and concise manner
- Maintain and improve quality results by adhering to standards and guidelines, ensuring exceptional customer experiences
Requirements
* High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
- Excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues
- Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
Benefits
* Opportunity to work from home, with flexible scheduling to meet your needs
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service, with a company match of up to 4%
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs, designed to help you grow and succeed
- Casual dress code, with a relaxed and supportive work environment
Why Join arenaflex?
* Join a dynamic and innovative company that's changing the face of the home improvement industry
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Enjoy a flexible and supportive work environment, with opportunities for growth and development
- Take advantage of our comprehensive benefits package, including life insurance, 401K, and gift card drawings
- Develop your skills and knowledge through our career learning and development programs
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, and we'll contact you if you become selected for a virtual interview. Apply Job!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're happy to accommodate requests for accommodations during the selection process. Apply for this job