Experienced Order Processing and Data Entry Specialist – Customer Service Support

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch support to our clients. As a valued member of our Customer Service team, you'll play a crucial role in ensuring seamless order processing and data entry operations. If you're a detail-oriented, customer-focused individual with a passion for logistics and data management, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering businesses and individuals to achieve their goals. Our team is comprised of talented professionals who share a common vision: to deliver exceptional results, foster meaningful relationships, and drive growth through collaboration and innovation. As a part of our Customer Service team, you'll be part of a dynamic and supportive environment that encourages learning, growth, and teamwork.

Key Responsibilities

As an Order Processing and Data Entry Specialist, you'll be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

* Direct customer support experience, including administrative experience.

• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as:

+ E-mail + Microsoft Word + Excel + PowerPoint

• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with arenaflex's products and services.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Proficiency in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As an Order Processing and Data Entry Specialist, you'll have opportunities to:

• Develop your skills in order processing, data entry, and customer service.
• Work with a dynamic team of professionals who share a passion for delivering exceptional results.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

arenaflex is a collaborative and supportive work environment that encourages learning, growth, and teamwork. As an Order Processing and Data Entry Specialist, you'll be part of a dynamic team that shares a common vision: to deliver exceptional results, foster meaningful relationships, and drive growth through collaboration and innovation.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $25.00 - $28.00 / hour
• 401k
• 401K Matching
• Paid Time Off
• Sick Time
• Company offers a generous benefits package that pays 100% of medical, dental, and vision.
• Short Term Disability

How to Apply

If you're a motivated, customer-focused individual with a passion for logistics and data management, we want to hear from you! Apply now to join our dynamic team at arenaflex. Apply Job! Apply for this job