Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
Location:
Denver, CO/REMOTE (must be a resident of the State of Colorado)
Duration:
8+ Months
About arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences through innovative technology solutions. Our team of experts is dedicated to providing top-notch support to our users, ensuring that our applications run smoothly and efficiently. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in helping us achieve this goal. If you're a tech-savvy individual with a passion for problem-solving and customer assistance, we want to hear from you!
Job Summary
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll provide critical assistance to our users, troubleshooting and resolving issues with our mobile application, myColorado. You'll work closely with our team to follow standard operating procedures, ensuring that our users receive exceptional support and service. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply.
Responsibilities
As a Service Desk Specialist/Live Chat Agent, your responsibilities will include:
- Providing Tier I support and customer assistance for our mobile application, myColorado
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and methods
- Employing Incident Management procedures to enter tickets into the required tracking system
- Collaborating with our team to resolve complex issues and improve our support processes
- Providing exceptional customer service and support to our users through live chat and other communication channels
Minimum Qualifications
To be considered for this role, you must meet one of the following minimum qualifications:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
- Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
Substitutions
We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. These may include:
- Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
- Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
- Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
While not required, we encourage candidates with the following qualifications to apply:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Apple and Google Play Store experience
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and customer service skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Proficiency in using diagnostic tools and troubleshooting techniques
- Knowledge of mobile operating systems, including iOS and Android
- Experience with incident management and tracking systems
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Service Desk Specialist/Live Chat Agent, you'll have opportunities to:
- Develop your technical skills and knowledge through ongoing training and professional development
- Collaborate with our team to resolve complex issues and improve our support processes
- Take on new challenges and responsibilities as you grow and develop in your role
- Participate in our mentorship program, where you'll be paired with an experienced colleague to help guide your career growth
Work Environment and Company Culture
At arenaflex, we value a positive and inclusive work environment that supports the well-being and success of our employees. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Our company culture is built on:
- Collaboration and teamwork
- Innovation and creativity
- Customer focus and satisfaction
- Continuous learning and professional development
- Work-life balance and flexibility
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Salary: $ [insert salary]
- Benefits: [insert benefits, such as health insurance, retirement plan, etc.]
- Perks: [insert perks, such as flexible work hours, remote work options, etc.]
How to Apply
If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and career advancement. Apply for this job