Experienced Customer Service Team Member – Retail Store Experience & Omnichannel Support

At arenaflex, we're passionate about empowering creativity and innovation in our customers. As a Customer Service Team Member, you'll be an integral part of our team, delivering exceptional customer experiences and supporting the most exciting missions in the world. If you're a people person with a passion for retail and customer service, we want to hear from you!

About arenaflex

arenaflex is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment where all Team Members and Makers can thrive. We believe that together, we can create, innovate, and be better. Our mission is to inspire creativity and self-expression in our customers, and we're looking for talented individuals like you to join our team.

Key Responsibilities

As a Customer Service Team Member, you'll be responsible for delivering friendly customer service, helping customers shop our store, and finding what they're looking for. You'll also ensure that all customers receive a fast and friendly checkout experience. Here are some of the key responsibilities you'll be expected to perform:

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross-trained in Custom Framing selling and production

Essential Qualifications

* Retail and/or customer service experience preferred

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Preferred Qualifications

* Previous experience in retail or customer service

• Knowledge of retail operations and customer service principles
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment

Work Environment

* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our Team Members grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Opportunities for advancement and career growth
• Access to training and development programs
• A supportive and inclusive work environment

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Discounts on arenaflex products and services

How to Apply

If you're a motivated and customer-focused individual who is passionate about retail and customer service, we want to hear from you! Apply now to join our team and be a part of the arenaflex family. Apply Now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment where all Team Members and Makers can thrive. We welcome applications from diverse candidates and are committed to providing reasonable accommodations to applicants with disabilities. Apply for this job