Experienced E-commerce Customer Service Assistant for Fast-Growing Sports Equipment Brand - arenaflex Shopify / Amazon - Contract to Hire
At arenaflex, we're revolutionizing the sports equipment industry with our innovative products and exceptional customer service. As a rapidly expanding brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our team. This is a contract-to-hire opportunity that offers a unique chance to grow with our company and contribute to our exciting growth journey.
About arenaflex
arenaflex is a rapidly expanding equipment brand committed to delivering high-quality products to fitness enthusiasts. Our mission is to empower individuals to achieve their fitness goals through innovative products and exceptional customer service. With a strong presence in the UK, EU, and USA, we're constantly looking for talented individuals to join our team and help us achieve our vision.
Job Overview
As an E-commerce Customer Service Assistant, you'll play a crucial role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. You'll be responsible for responding to customer service queries, sending text messages to customers, flagging negative reviews, and managing A to Z claims and chargebacks. With the opportunity to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms, this is an ideal position for individuals looking to grow with a fast-moving company.
Key Responsibilities
* Customer Service: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.
* Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
* Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
* Other Opportunities: Depending on level of experience, scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
Requirements
* Experience: Proven experience with Amazon Seller Central and Shopify platforms.
* Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
* Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) a positive.
* Remote Work: Experience working remotely and managing tasks independently.
Why You'll Love Working with arenaflex
* Growth Opportunity: Join a fast-growing company in the sports equipment industry.
* Skill Development: Enhance your skills in a dynamic and supportive environment.
* Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs.
* Innovation: Be part of a team that values creativity and continuous improvement.
* Future Opportunities: As a growing company, there are a lot of opportunities to expand the role.
Additional Information
* Project Length: Long-term engagement with a flexible starting period.
* Availability: Must be available between 1 PM - 6 PM GMT (UK).
* Weekends: Not required, however scope for extra hours if desired.
* Speed to Hire: Immediate.
If you have a passion for e-commerce and possess the necessary Amazon and Shopify experience, we would love to hear from you. Apply now to join arenaflex and contribute to our exciting growth journey!
How to Apply
To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you!