Experienced Insurance Customer Support Representative – Inbound Phone Calls

At arenaflex, we're on a mission to revolutionize the insurance industry by providing cutting-edge software platforms that empower agencies to deliver exceptional customer experiences. As a key member of our remote customer support team, you'll play a vital role in helping us achieve this vision by providing top-notch support to our clients' customers over the phone.

About arenaflex

arenaflex is a leading provider of innovative software solutions for the insurance industry. Our platforms are designed to streamline operations, enhance customer engagement, and drive business growth. With a strong commitment to excellence and customer satisfaction, we're dedicated to building long-term relationships with our clients and their customers.

Job Summary

As an Experienced Insurance Customer Support Representative, you'll be responsible for providing exceptional support to a diverse range of customers over the phone. Your primary tasks will include gathering and verifying information, entering data into forms, and answering questions about insurance policies. If you're a strong communicator, a quick learner, and a team player, we want to hear from you!

Key Responsibilities

* Provide exceptional customer support over the phone, responding to customer inquiries and resolving issues in a timely and professional manner

• Gather and verify customer information, entering data into forms as required
• Answer questions about insurance policies, providing clear and concise information to customers
• Utilize problem-solving skills to resolve customer complaints and concerns
• Collaborate with internal teams to resolve complex customer issues
• Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction scores

Hours of Operation and Commitment

* Monday - Sunday: 4 AM - 5 PM PST

• 10 hours per week, with 5 hours self-scheduled on the weekend
• 90-day commitment (as needed)

Requirements

* 1+ year of experience in customer support or a related field

• Proven track record of providing exceptional customer service in a high-volume call environment
• Strong typing skills (45 WPM or higher)
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Workspace Requirements

* Dedicated laptop or desktop computer with Windows 10 or above (sorry, no macs or Chromebooks for this opportunity)

• Willingness to install arenaflex's security software on your computer and mobile device
• Willingness to install AWS on your computer
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 50 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

What We Offer

* Competitive pay rates (varies by client and is not negotiable)

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible scheduling and remote work options
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that values and respects all individuals, regardless of their background, culture, or identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. Don't forget to take your time and make sure your application is thorough and error-free – this will greatly increase your chances of scoring an interview! Apply Now! Apply for this job