Experienced Customer Service Representative – Airport Location at arenaflex

Join arenaflex, a leading mobility company, as we continue to revolutionize the way people move around the world. With a shared vision to be the world's best and most trusted mobility company, we are committed to delivering exceptional customer experiences and building a culture of innovation and excellence. As an Experienced Customer Service Representative at arenaflex, you will play a vital role in providing top-notch service to our customers, both internal and external, primarily face-to-face, supporting their branch and rental needs. You will gain valuable knowledge and hands-on experience through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

About arenaflex

arenaflex operates the Enterprise Rent-A-Car and National Car Rental brands and has frequently been named one of the top places to work. We are the largest and fastest-growing privately owned automotive rental and leasing company in North America. Our commitment to innovation, customer satisfaction, and employee development has made us a leader in the industry.

Job Summary

We are seeking an experienced and customer-focused individual to join our team as a Customer Service Representative at our Eagle County Regional Airport location. As a Customer Service Representative, you will be responsible for providing exceptional customer service, assisting with administrative tasks, and supporting the rental process. If you are a team player with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Available Schedule

* Monday: 12:30PM - 9:00PM

• Tuesday: 12:30PM - 9:00PM
• Wednesday: 12:30PM - 9:00PM
• Thursday: 12:30PM - 9:00PM
• Friday: 12:30PM - 9:00PM
• Saturday: OFF
• Sunday: OFF

Benefits and Perks

* Competitive hourly rate up to $23.50

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• Bonus incentives
• Opportunities for career growth and advancement

Requirements

* Must be at least 18 years of age

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 6 months customer service experience in a fast-paced environment
• Must have worked 12 (twelve) months or more at most recent employer
• Experience working late nights preferred

Why Join arenaflex?

* Join a leading mobility company with a shared vision to be the world's best and most trusted mobility company

• Work in a fast-paced and dynamic environment with opportunities for growth and development
• Enjoy a competitive hourly rate and comprehensive benefits package
• Be part of a team that values innovation, customer satisfaction, and employee development

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply Job!

Equal Opportunity Employer/Disability/Veterans

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job