Experienced Customer Service Representative - Health Care Benefits Operations

At arenaflex, we're dedicated to transforming the health care experience for our members, and we're looking for a talented and compassionate Customer Service Representative to join our team. As a key member of our Health Care Benefits Operations team, you'll play a vital role in delivering exceptional service to our members, helping them navigate their health care benefits and providing a personalized experience that sets us apart.

About arenaflex

arenaflex is a leading health care company that's committed to making quality care more accessible, easier to use, less expensive, and patient-focused. We're working to transform the health care experience through innovations that put people at the heart of everything we do. Our mission is to help people on their path to better health, and we're proud to be a part of a company that shares our values and passion for delivering exceptional service.

Our Heart At Work Behaviors

At arenaflex, we believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering enhanced human-centric health care. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.

Position Summary

As a Customer Service Representative, you'll be the face of arenaflex, impacting members' service experience by handling customer service inquiries and problems via telephone, internet, or written correspondence. You'll engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources to help guide them along a clear path to care. Your responsibilities will include:

• Handling customer inquiries and resolving issues based on phone calls, letters, and other correspondence from members, providers, and other departments
• Triaging resulting rework to appropriate staff
• Documenting and tracking contacts with members, providers, and plan sponsors
• Guiding members through their plan of benefits, arenaflex policy, and procedures
• Providing related information to answer unasked questions and anticipate customer needs
• Explaining members' rights and responsibilities in accordance with contract

Required Qualifications

* Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate

• Experience in a production environment
• High school diploma or GED equivalent

Preferred Qualifications

* Ability to multi-task to accomplish workload efficiently

• Understanding of medical terminology
• Oral and written communication skills
• Ability to maintain accuracy and production standards
• Problem-solving skills
• Attention to detail and accuracy
• Analytical skills

Essential Skills and Competencies

* Demonstrating Service Discipline

• Creating a Differentiated Service Experience
• Maximizing Work Practices
• Working Across Boundaries
• Handling Service Challenges

Desired Skills and Competencies

* General Business/Maximizing Work Practices/ADVANCED

• Service/Creating a Differentiated Service Experience/ADVANCED
• Service/Demonstrating Service Discipline/FOUNDATION
• Service/Handling Service Challenges/ADVANCED
• Service/Working Across Boundaries/ADVANCED

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills and careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Online learning platforms and courses
• Leadership development programs
• Mentorship opportunities
• Career advancement opportunities

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a culture that's welcoming and supportive of all employees, regardless of their background, identity, or experience. Our company culture is built on our Heart At Work Behaviors, which guide our commitment to delivering exceptional service and making a positive impact on our members and communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base hourly rate or base annual full-time salary
• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year
• Number of paid holidays, sick time, and other time off provided consistent with relevant state law and company policies

How to Apply

If you're a motivated and compassionate individual who's passionate about delivering exceptional service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and application process. Apply Job!

Application Window

We anticipate the application window for this opening will close on: 02/07/2025

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, or promotion based on race, ethnicity, gender, gender identity, age, disability, or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for arenaflex job opportunities. Apply for this job