Experienced Customer Service Representative – Release of Information Account Processor

Join arenaflex, a leading data platform company for healthcare, and be part of a highly collaborative team that is passionate about creating transformative change in healthcare. At arenaflex, we protect, connect, and deliver the world's health data to power better decisions and advance human health. Our products and solutions enable organizations to move and connect data securely, and we have a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500 real-world data partners.

About arenaflex

arenaflex is a dynamic and innovative company that invests in its people and believes in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. We offer a comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor, company equipment, and a range of benefits, including PTO, Health, Vision, and Dental Insurance, and a 401k Savings Plan.

Job Summary

We are seeking an experienced Customer Service Representative – Release of Information Account Processor to join our team. As a key member of our customer support team, you will be responsible for ensuring the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

Responsibilities

* Answer and conduct business on the telephone while maintaining excellent Customer Service.

• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries that are received via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site-specific processes and procedures accordingly.
• Meet and maintain the department's productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Perform work in accordance with the training and direction provided and adhere to facility-specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and report to work as scheduled.
• Perform other duties as assigned.

Requirements

* High school diploma or equivalent from an Accredited Institute recognized by the State Department of Education.

• Friendly, professional manner of communication and good customer service skills.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year of experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents.
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination.
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by arenaflex Human Resources and determined on a case-by-case basis.

Preferred Qualifications

* Experience working in a high-volume production environment.

• Proficient in Microsoft Office (including Word and Excel).
• Experience with medical records and healthcare-related software systems.

Work Environment

This is a remote role (Call Center) with a full-time schedule of Monday-Friday, 7:00am to 3:30pm PST. You will be required to provide a high-speed internet connection and a work environment free from distractions.

Compensation and Benefits

arenaflex offers a competitive salary and a range of benefits, including:

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment, including a computer, monitor, virtual phone, etc.
• Full benefits: PTO, Health, Vision, and Dental Insurance, and a 401k Savings Plan.
• Tuition Assistance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about creating transformative change in healthcare, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Note

This job is not eligible for employment sponsorship. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. Apply for this job