Experienced Customer Onboarding Representative – Hospitality Industry
At arenaflex, we're passionate about creating growth opportunities for our clients, employees, and community. As a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions, we're committed to cultivating career advancements for our people. We're proud to be named a top employer in our industry, with a strong focus on our six core values that drive innovation and success. We're seeking an experienced Customer Onboarding Representative to join our team in Leopardstown, Dublin 18. As a key member of our team, you'll play a critical role in supporting new customers to get them live on our clients' platform and benefiting from the service. If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply.
About arenaflex
arenaflex is a global company with a presence in the United States, India, Ireland, Bulgaria, Mexico, the Philippines, and Australia. We're proud of our award-winning workplace culture and commitment to our employees' growth and development. Our team of 3,000 employees worldwide is dedicated to driving innovation and success through our six core values:
- Customer Focus: We're committed to delivering exceptional customer experiences and building long-term relationships.
- Innovation: We're passionate about staying ahead of the curve and embracing new technologies and ideas.
- Collaboration: We believe in working together to achieve common goals and drive success.
- Integrity: We're committed to acting with integrity and transparency in all our interactions.
- Accountability: We take ownership of our actions and results, and are accountable for our performance.
- Continuous Learning: We're committed to ongoing learning and development, and encourage our employees to grow and develop their skills.
About the Customer Onboarding Representative Role
As a Customer Onboarding Representative, you'll play a critical role in supporting new customers to get them live on our clients' platform and benefiting from the service. Your responsibilities will include:
- Initiating contact with new customers and supporting them in their successful journey to more revenue via phone and video conference.
- Maintaining a strong understanding of technical integrations with software partners to provide adequate support to clients.
- Maintaining strong knowledge of our clients' service offering, platform features, and benefits.
What Will You Need to Succeed?
To succeed in this role, you'll need:
- 1 year of experience in recruitment, account management, partner support, technical support, customer experience, customer care, customer success, or sales.
- Language Experience - level C1 and above.
- A proven track record of consistently exceeding goals and targets.
- Online marketplace/SaaS platform experience a plus.
- A proven track record of effectively managing a leads pipeline or book of business.
- Proficiency in CRM software, specifically working with leads and opportunities.
- Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video.
- Strong quantitative skills and the ability to interpret and apply data to drive decision-making.
- Exceptional time management and prioritization abilities.
- Comfort working at both strategic and tactical levels in ambiguous environments.
- Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives.
What We Offer
At arenaflex, we're committed to providing our employees with valuable mental and physical well-being benefits, including:
- Comprehensive VHI Health cover from day one.
- Structured training & career development opportunities.
- Education reimbursement.
- Paid birthday leave.
- Child/Dependent care reimbursement.
- Personal Hardship Loan Program.
- Mental health and 24/7 employee assistance program.
- Bike To Work Scheme / Taxsaver Leap Card Scheme.
- Top-performer and tenure awards.
Compensation and Benefits
The pay for this position is basic salary per annum of €38,000 with an additional variable bonus component of €6,000 per annum. Your recruiter will provide more detailed information during the interview process.
Equal Employment Opportunity
arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job