Experienced Customer Support Representative – Automotive Industry Chat Support

At arenaflex, a leading provider of innovative solutions for the automotive industry, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative – Automotive Industry Chat Support. In this exciting role, you'll have the opportunity to engage with customers online, provide exceptional support, and help our clients generate revenue.

About arenaflex

arenaflex is a dynamic and fast-paced company that's passionate about delivering exceptional customer experiences. As an affiliate of Reynolds and Reynolds, we're part of a legacy that dates back to 1866. With a strong presence in the automotive industry, we're committed to helping dealerships deliver better results and transform the customer experience. Our team is dedicated to creating a relaxed, yet professional and fun work environment that fosters growth, innovation, and collaboration.

Responsibilities

As a Customer Support Representative – Automotive Industry Chat Support, you'll be responsible for:

• Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
• Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
• Summarizing interactions based on customer needs for client review
• Developing and maintaining a knowledge base of the evolving products and services
• Collaborating with our team to resolve customer issues and provide exceptional support

Key Qualifications

To succeed in this role, you'll need:

• Previous experience in retail customer service or the automotive industry (not necessary, but preferred)
• Basic internet and window-based computer skills
• Strong ability to multitask, with gaming experience being a plus
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment

Requirements

* Ability to attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST

• Previous experience in retail customer service or the automotive industry (not necessary, but preferred)
• Basic internet and window-based computer skills
• Strong ability to multitask, with gaming experience being a plus
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment

Benefits

As an arenaflex associate, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance
• Company contributions to your HSA
• 6% match on 401(k)
• Paid time off
• Work-life balance with flexible scheduling
• Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and medical center
• Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation

What We Offer

At arenaflex, we're committed to creating a culture that values innovation, collaboration, and growth. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. As a Customer Support Representative – Automotive Industry Chat Support, you'll have the opportunity to:

• Develop your skills and expertise in a dynamic and fast-paced environment
• Collaborate with a talented team of professionals who share your passion for customer service
• Contribute to the success of our clients and the growth of our company
• Enjoy a comprehensive benefits package and competitive compensation

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

About Reynolds and Reynolds

Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. With a legacy that dates back to 1866, we're proud to be part of a company that's dedicated to innovation, collaboration, and growth.

Equal Opportunity Employer

Reynolds and Reynolds is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Job Type

Full-time

Benefits

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location

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