Experienced Remote Customer Service Account Representative – Integrated Occupational Medicine Services
At arenaflex, we're dedicated to providing innovative and comprehensive occupational medicine services that cater to the unique needs of our clients. As a leading provider of integrated solutions, we're committed to delivering exceptional results and exceeding expectations. We're now seeking a highly skilled and customer-focused Remote Customer Service Account Representative to join our team and contribute to our mission of excellence.
About arenaflex
arenaflex is a renowned leader in the field of occupational medicine, offering a wide range of integrated solutions that align with our clients' missions, goals, and values. Our programs are designed to promote a healthy and safe work environment, while also ensuring compliance with regulatory requirements. With a strong commitment to customer satisfaction and service excellence, we're dedicated to building long-term relationships with our clients and partners.
Job Summary
We're seeking a highly motivated and detail-oriented Remote Customer Service Account Representative to work remotely from home on a Monday through Friday day shift basis. As a key member of our team, you'll be responsible for providing exceptional customer service and support to our clients throughout the occupational medicine management process. If you're passionate about delivering high-quality service and have a strong background in customer service or patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Remote Customer Service Account Representative, you'll be responsible for the following key duties and responsibilities:
- Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
- Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
- Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
- Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis
- Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
- Issue employee letters per client protocols, with special attention to dates of services and logging protocols
- Monitor employee DOT documents and cards, with special attention to expiration dates
- Schedule employee physicals, as needed
- Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services
- Coordinate onsite medical surveillance services when needed
- Facilitate invoice review and verification
- Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed
Essential Qualifications
To be successful in this role, you'll need to possess the following essential qualifications:
- High School Diploma or GED Required. Bachelor's degree preferred
- One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
- Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus
- Customer service orientation
- High degree of accuracy and attention to detail
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a remote or virtual environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Familiarity with occupational medicine and healthcare regulations
Schedule
As a Remote Customer Service Account Representative, you'll work a Monday through Friday schedule with weekly shift rotations of 7am to 3:30pm, CST and 8:30am to 5pm, CST.
Benefits and Compensation
arenaflex offers a highly competitive total compensation package, including:
- Health, Dental, Vision, Life, and Disability Insurance
- 401(k) Retirement Plan with Company Match
- Six Paid Holidays
- Vacation and Sick Leave
- Long-term Disability and Short-term Disability Benefits
- And much more!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
How to Apply
If you're passionate about delivering exceptional customer service and have a strong background in customer service or patient care, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [insert link].
Note
arenaflex is a subsidiary of arenaflex, and we're committed to providing a safe and healthy work environment for our employees. We're an Equal Opportunity Employer and welcome applications from diverse candidates. Apply for this job