Experienced Student Customer Service Coordinator – Recreational Facilities and Events

At arenaflex, we're committed to creating an exceptional experience for our students, faculty, and staff. As a Student Customer Service Coordinator in our Recreational Facilities and Events team, you'll play a vital role in ensuring the safety, well-being, and satisfaction of our patrons. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and contributing to a dynamic team, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Student Customer Service Coordinator, you'll be the first point of contact for our patrons, providing a warm and welcoming experience that sets the tone for their visit. You'll be responsible for ensuring the safety and well-being of all patrons, responding to emergencies, and maintaining a clean and safe environment. Your excellent communication skills, attention to detail, and ability to work effectively in a team will make you an invaluable asset to our team.

Key Responsibilities:

* Greet patrons and guests, ensuring a positive and approachable demeanor that promotes patron-employee relations

• Assist customers with various questions and problems in customer service areas, providing solutions and referrals as needed
• Perform basic cleaning responsibilities, including trash removal, equipment maintenance, and laundry duties
• Participate in special event set-up and operations, ensuring a seamless experience for our patrons
• Maintain a clean and safe environment for all patrons by completing assigned shifts, duties, and enforcing facility policies
• Serve as a first responder to accidents within the building, providing immediate assistance and support
• Collaborate with team members to ensure excellent customer service and a positive experience for all patrons

Essential Qualifications:

* Current American Red Cross CPR for the Professional Rescuer, AED, and Standard First Aid certifications (or obtained within the first 30 days of employment)

• BBP Certification obtained within the first 30 days of employment
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong attention to detail and ability to maintain a clean and safe environment
• Availability to work a variety of shifts, including evenings, weekends, and holidays

Preferred Qualifications:

* Previous experience in customer service, hospitality, or a related field

• Knowledge of arenaflex's policies and procedures, or a willingness to learn and adapt
• Ability to work independently and as part of a team, with a positive and flexible attitude
• Familiarity with event planning and execution, or a willingness to learn and participate in special events

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups

• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong attention to detail and ability to maintain a clean and safe environment
• Ability to respond to emergencies and provide first aid as needed
• Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments
• Ability to work independently and as part of a team, with a positive and flexible attitude

Career Growth Opportunities and Learning Benefits:

As a Student Customer Service Coordinator, you'll have the opportunity to develop your skills and knowledge in customer service, event planning, and team collaboration. You'll work closely with our experienced team members, who will provide guidance, support, and mentorship to help you grow and succeed. arenaflex offers a range of training and development programs, including workshops, webinars, and on-the-job training, to help you achieve your career goals.

Work Environment and Company Culture:

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming, supportive, and inclusive for all employees. Our team is passionate about delivering exceptional customer service, and we're looking for someone who shares our values and is committed to making a positive impact.

Compensation, Perks, and Benefits:

As a Student Customer Service Coordinator, you'll receive a competitive hourly rate, with opportunities for advancement and professional growth. arenaflex offers a range of benefits, including:

• Competitive hourly rate
• Opportunities for advancement and professional growth
• Comprehensive training and development programs
• Collaborative and inclusive work environment
• Access to arenaflex's facilities and resources
• Discounts on arenaflex's services and products

How to Apply:

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]).

Equal Opportunity/Affirmative Action Statement:

arenaflex is an equal opportunity/affirmative action employer, committed to creating an inclusive and effective teaching, learning, research, and working environment for all. We encourage applications from minorities, women, protected veterans, and individuals with disabilities. arenaflex prohibits harassment, discrimination, and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs, or employment practices.

Diversity Statement:

arenaflex is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. We value diversity, equity, and inclusion, and are dedicated to fostering a culture of respect, empathy, and understanding. Our goal is to create an environment where everyone feels welcome, valued, and supported.

About arenaflex:

arenaflex is a major public university with a small college feel. We're committed to creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester, and Luxembourg. Our faculty, staff, and student employees are the fuel that drives arenaflex! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the arenaflex experience. Apply for this job