Experienced LiveChat Agent - Marketing

Join arenaflex's Dynamic Marketing Team and Revolutionize Customer Interactions

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through innovative marketing strategies. As a key member of our marketing team, the Experienced LiveChat Agent - Marketing will play a vital role in engaging with website visitors, prequalifying leads, and enhancing the customer journey. If you're a motivated and customer-centric individual with a knack for live chat and a passion for the commercial modular construction industry, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the commercial modular construction industry. Our team is dedicated to delivering exceptional customer experiences, driving business growth, and pushing the boundaries of what's possible. With a strong focus on customer-centricity, arenaflex is committed to building long-lasting relationships with our clients and partners.

Responsibilities

As an Experienced LiveChat Agent - Marketing, you will be responsible for:

• Engaging with website visitors through real-time live chat to validate and prequalify leads
• Entering marketing qualified leads into Salesforce.com
• Transitioning qualified leads to Sales Managers as Salesforce.com Opportunities
• Becoming an expert in the live chat platform
• Developing a deep understanding of arenaflex's products and services
• Staying informed on arenaflex's product features, promotions, and FAQs
• Creating canned responses and enhancing the tagging system in the live chat platform
• Enhancing training and best practices documentation
• Developing and communicating ideas for improvement in our customer journey
• Monitoring KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborating with the sales team and key marketing team members, related to leads and live chat
• Performing other assigned tasks

Requirements

To succeed in this role, you will need:

• Commercial modular construction industry experience (preferably)
• Live chat, B2B Telemarketing or sales experience (preferably)
• Salesforce.com experience (preferably)
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Must comply with all company employment policies

Nice-to-haves

While not required, experience in the commercial construction industry, experience with live chat platforms, and familiarity with digital marketing strategies would be a great asset in this role.

Benefits

As an arenaflex team member, you can expect:

• Health insurance
• 401(k)
• Tuition reimbursement
• Work from home

Work Environment and Company Culture

At arenaflex, we value a dynamic and collaborative work environment that fosters creativity, innovation, and growth. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative marketing strategies. As a LiveChat Agent - Marketing, you will have the opportunity to work with a talented team of professionals who share your passion for customer-centricity and business growth.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in the growth and development of our team members. As a LiveChat Agent - Marketing, you will have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages creativity and innovation

How to Apply

If you're a motivated and customer-centric individual with a passion for live chat and the commercial modular construction industry, we want to hear from you! Apply now to join arenaflex's dynamic marketing team and revolutionize customer interactions. Apply Job! Apply for this job