Experienced Full Stack Communications Associate – Customer Channels Performance Solutions Communications Team

Join arenaflex, a leading organization in customer support, as we seek a highly skilled and motivated Work From Home Principal Communications Associate to join our Customer Channels Performance Solutions Communications Team.

About arenaflex

arenaflex is a forward-thinking company that supports the people who support our customers. We're a team of passionate individuals who strive to deliver exceptional customer experiences through innovative solutions and cutting-edge technology. Our Customer Channels Performance Solutions Communications Team is at the forefront of this effort, working tirelessly to ensure that our agents have the information, tools, and resources they need to excel in their roles.

Why Join arenaflex?

At arenaflex, we recognize the importance of having the right information at the right time in influencing agent performance. As a Work From Home Principal Communications Associate, you'll play a critical role in shaping our communications strategy, leveraging your expertise in omni-channel communications to inform, influence, and drive engagement. You'll have the opportunity to work with a talented team of professionals, collaborate with various stakeholders, and make a significant impact on our business.

What We Value

At arenaflex, we value individuals who embody the following qualities:

• Curiosity: We seek best practices and are driven to learn about emerging communication tools.
• Collaboration: We partner across the enterprise to balance urgency and quality, ensuring that front-line leaders have the information, tools, and resources they need at the time they need it.
• Kindness: We demonstrate empathy and optimism, leading through change as a positive force.
• Impact: We have a significant impact through the solutions we develop and deliver in support of thousands of associates across our Channels organization.

What You'll Learn

As a Work From Home Principal Communications Associate, you'll have the opportunity to learn about:

• Our customers: You'll gain insights into what our customers experience, what our agents and agent leaders need to know, and when they need to know it.
• Our agents and leaders: You'll learn about what our agents do, how they learn, and what challenges they face, as well as what our front-line leaders need to know to support our agents through these challenges.
• Our business: You'll gain a deep understanding of how we service customers and about our products, policies, and priorities.
• Our partners: You'll partner with Product, Tech, Risk, Enterprise Learning, and line-of-business resources to deliver high-quality results.

What You'll Do

As a Work From Home Principal Communications Associate, you'll be responsible for:

• Strategic Communications Creation: You'll leverage your ability to understand business needs and priorities, as well as critical thinking and technical and creative writing skills, to develop and implement strategic communications plans that utilize a variety of channels to engage agents/leaders and meet stakeholder needs on large, complex initiatives as well as short-term, urgent issues.
• Subject Matter Expertise: You'll act as a subject matter expert for communications initiatives, working with various partners to understand performance support needs and make recommendations for support.
• Strategic Insights: You'll monitor key performance indicators to develop actionable insights, best practices, and campaign strategies.
• Storytelling: You'll utilize your expertise in storytelling to tell a comprehensive and compelling story through verbal and written communication.
• Experience Design: You'll partner to develop the tools and processes that will best meet our agent and business needs.
• Process: You'll contribute to the processes established to develop agent messaging and deliver communication materials.
• Measurement: You'll monitor, track, and report on content performance, as well as analyze content and campaigns to translate anecdotal or qualitative data into recommendations and plans for improvements.

Critical Skills

To succeed in this role, you'll need:

Ability to manage multiple projects simultaneously

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Ability to build relationships with various stakeholders and partners

* Ability to gather quantitative and qualitative insights/data to inform recommendations and strategy *

Ability to work collaboratively in a fast-paced environment

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Ability to adapt and flex to changing priorities

* Ability to learn quickly and translate complex concepts and materials to meet audience needs *

Ability to work both independently and as part of a team

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Excellent written, verbal, and visual communication skills

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Excellent organizational skills and attention to detail

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Strong technical and creative writing skills

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Ability to adapt and optimize content for specific channels, audiences, and purpose

Work from Home Technology Requirements

To ensure a seamless work-from-home experience, you'll need:

A secure home office environment that is free from background noise and distractions

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A reliable private internet connection that is not supplied via cellular data or hotspot

* A private network that is password-protected, with ownership or line-of-sight to every device on the network *

Internet service provided by Cable or Fiber Internet Service Providers (ISP)

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ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

* To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test, and run from the Google landing page Capital One reserves the right to request proof of internet provider, speed, and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability, Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e., Hawaii or U.S. Territories), or California.

Basic Qualifications

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High School Diploma, GED, or equivalent certification

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At least 3 years of experience in communications, marketing, or technical writing

Preferred Qualifications

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Bachelor's Degree or equivalent military experience

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At least 4 years of experience in communications, marketing, or technical writing

At this time, arenaflex will not sponsor a new applicant for employment authorization for this position.

Salary and Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. Remote (Regardless of Location): $88,100 - $100,500 for Content Manager III Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the arenaflex Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

How to Apply

If you're a motivated and experienced communications professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through the arenaflex Careers website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. arenaflex promotes a drug-free workplace. arenaflex will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. Apply for this job