Experienced Call Center Representative – Data Entry and Patient Enrollment
Join arenaflex in shaping the future of healthcare and retail
Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in data entry and patient enrollment? If so, we invite you to apply for the Experienced Call Center Representative position at arenaflex, a leading healthcare and retail organization.
About arenaflex
arenaflex is a pioneering healthcare and retail company that is committed to making a positive impact on people's lives. With a legacy of over a century, we have grown to become one of the largest retail pharmacy chains in the United States, serving nearly 10 million customers every day. Our mission is to make a difference in the lives of our customers and patients by providing them with access to high-quality healthcare services and products.
Job Summary
As an Experienced Call Center Representative at arenaflex, you will play a critical role in delivering exceptional customer service to our patients and clients. You will be responsible for performing data entry and patient enrollment tasks, handling high-volume customer calls, and resolving complex issues in a timely and professional manner. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Perform data entry and patient enrollment tasks using arenaflex's solution information systems and rules processes
- Handle patient medicine demands within HIPAA guidelines and enter top-off orders for handling
- Investigate to obtain missing prescription data, and decipher clinical abbreviations (SIG codes)
- Resolve all data entry-related exceptions
- Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients as necessary
- Resolve Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling as per individual arrangement requirements
- Make phone decisions to guarantors and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs
- Provide support to Pharmacists, both those in the office and those in other areas
- Recognize and convey issues to senior-level staff as necessary
- Acquire a dynamic specialist permit or accreditation within the initial 90 days, and maintain a functioning expert permit or certification
Essential Qualifications
* High school certificate or GED
- Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online)
- Essential web search tools skills to include opening a program, composing in URLs in the right area, using a web search engine, bookmarking a webpage, exploring using back/forward/stop buttons, and completing forms online
- Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports)
- Ability to communicate in writing and verbally
- 18 years old or older
Preferred Qualifications
* At least 1 year of pharmacy experience in a retail or call center environment
- At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as conceded by the State Board for Pharmacy or widely recognized certification agency
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
- Halfway to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
- Familiarity with Spanish and English
Work Environment and Culture
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional customer service and making a positive impact on people's lives.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to investing in the growth and development of our team members. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our team members have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $25-$35 per hour, depending on experience. Our team members also enjoy a range of perks and benefits, including:
- Comprehensive health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Opportunities for career advancement and professional growth
How to Apply
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for the Experienced Call Center Representative position at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation. We look forward to hearing from you! Apply for this job