Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service solutions. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, have a knack for empathy, and are looking for a career with a stable company that values its employees, we want to hear from you!

About arenaflex

arenaflex is a customer-centric organization that operates with the core values of integrity, passion, and respect. Our family-owned business has been a leader in the healthcare industry for over 20 years, consistently delivering world-class service to our clients. We're proud to have been recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm for five consecutive years (2019-2023). Our commitment to our employees is evident in our competitive pay and incentive programs, as well as our dedication to promoting from within and providing opportunities for career growth.

What sets arenaflex apart?

* We're a family-owned business where you become part of the family, not just a number.

• We value your voice and appreciate your contributions to our success.
• We promote from within, offering opportunities for career growth and development.
• We offer a work-from-home opportunity with modified in-office work options available for those who prefer the "office" setting.
• We're committed to providing a healthy work-life balance, with competitive pay and benefits.

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:

• Using empathy and excellent communication skills to help patients and their families understand complex medical bills and resolve account balances.
• Providing outstanding customer service and collaborating with patients to find affordable payment plans and take payments by phone.
• Accurately documenting all calls and follow-ups in our software systems throughout each day.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuously improving your skills and knowledge with supportive coaching and feedback from your manager and team leads.

What You'll Need

* 1-2 years of experience in customer service, healthcare, or a related field.

• Excellent communication and interpersonal skills, with the ability to empathize with patients and their families.
• Proficiency in computer software systems, including CRM and billing systems.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• A high school diploma or equivalent is required; a degree in a related field is preferred.

What We Offer

* A competitive base annual pay ranging from $37,440 to $43,680, based on prior experience.

• Monthly performance bonuses ranging from $100 to $400.
• Opportunities to participate in company and individual team contests, with prizes and gift cards ranging from $200 to $300 per month.
• A comprehensive benefits package, including:
• 401(k) and 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• A work-from-home opportunity with modified in-office work options available for those who prefer the "office" setting.
• Opportunities for career growth and development, with a commitment to promoting from within.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for empathy, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex. Apply for this job