Experienced Customer Service Specialist – Government and Corporate Affairs

Join the arenaflex family and embark on a journey that will take you to new heights, both personally and professionally. As a valued member of our team, you'll have the opportunity to explore a world of possibilities, travel the globe, and grow your expertise in a dynamic and inclusive work environment.

Why You'll Love This Job

As a Customer Service Specialist in the Government and Corporate Affairs Team within the Government Affairs Division at arenaflex, you'll be at the forefront of promoting and selling air travel on our esteemed airline. Your role will be multifaceted, requiring you to be a skilled communicator, problem-solver, and customer advocate.

Key Responsibilities

* Promote and sell air travel on arenaflex, highlighting the benefits and value of our services to customers

• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets with precision and accuracy
• Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, demonstrating exceptional customer contact skills
• Communicate with customers over the phone to research passenger complaints, advise on cancelled or delayed flights, and provide updates on new rules, policies, and procedures
• Collaborate with the Corporate Affairs Team to develop and implement strategies that enhance customer satisfaction and loyalty

Essential Qualifications

* Bachelor's degree in a relevant field or equivalent experience/training

• Proven ability to demonstrate excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE and ability to utilize this system effectively
• Ability to be resourceful and creative in resolving problems and finding solutions
• High level of initiative, exercise good judgment, and be dependable in all aspects of the job
• Satisfactory attendance required

Preferred Qualifications

* Previous experience in customer service, sales, or a related field

• Familiarity with the airline industry and its operations
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in multiple software applications and systems

Skills and Competencies

* Excellent customer service skills, with the ability to resolve problems and complaints in a professional and courteous manner

• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to work in a team environment, with a focus on collaboration and mutual support
• Strong problem-solving skills, with the ability to think critically and creatively
• Ability to work in a fast-paced environment, with a focus on adaptability and flexibility
• Proficiency in multiple software applications and systems, including Native SABRE

Career Growth Opportunities and Learning Benefits

As a valued member of the arenaflex team, you'll have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs and training initiatives to enhance your skills and knowledge
• Opportunities for advancement and career progression within the company
• Access to a range of benefits and perks, including travel opportunities, health benefits, and wellness programs
• A dynamic and inclusive work environment that values diversity and promotes a culture of inclusion

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Compensation, Perks, and Benefits

As a valued member of the arenaflex team, you'll have access to a range of compensation, perks, and benefits, including:

• Competitive salary and benefits package
• Travel opportunities and perks, including access to our global network of flights and destinations
• Health benefits, including access to virtual doctor visits, flexible spending accounts, and more
• Wellness programs and resources to support your physical and mental well-being
• 401(k) program with employer contributions available after one year

Conclusion

If you're a motivated and customer-focused individual with a passion for the airline industry, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist in the Government and Corporate Affairs Team at arenaflex, you'll have the chance to grow your expertise, develop your skills, and make a real difference in the lives of our customers. Join our team today and take the first step towards a rewarding and challenging career with arenaflex. Apply Now! Apply for this job