Experienced Healthcare Customer Service Representative – Telehealth Neuropsychology Support

At arenaflex, we're revolutionizing the way patients receive expert diagnosis and treatment for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. As a national telehealth company, we're passionate about helping patients get the care they need faster and more affordably than ever before. With a growing team of dedicated professionals, we're committed to making a meaningful impact in the lives of our patients and their families. We're seeking a highly skilled and experienced Healthcare Customer Service Representative to join our team! As a key member of our customer service team, you'll play a vital role in providing exceptional support to patients and their families, while also driving sales and growth for our innovative telehealth services.

Responsibilities:

As a Healthcare Customer Service Representative at arenaflex, you'll be responsible for:

• Answering inbound sales calls to help patients or their families decide to book our services, providing expert guidance and support throughout the process
• Checking insurance coverage for patients, submitting pre-authorizations, and ensuring seamless communication with our operations team
• Following up with potential patients to ensure they have all the information they need to make an informed decision about our services
• Scheduling appointments and rescheduling when issues arise, ensuring that patients receive the care they need in a timely and efficient manner
• Following up with patients on status, including equipment, materials, and surveys, to ensure that they're satisfied with their experience and have all the support they need
• Providing weekly sales updates to our operations manager, helping us to track our progress and identify areas for improvement

Requirements:

To be successful in this role, you'll need to possess:

• At least 10 years of experience in customer service, with a strong track record of providing exceptional support to patients and families
• At least 5 years of experience as a medical receptionist, with a deep understanding of insurance verification and medical billing processes
• At least 5 years of experience in inbound sales, with a proven ability to drive sales growth and meet or exceed sales targets
• Strong computer and organization skills, with the ability to work efficiently in a fast-paced environment
• Highly self-motivated and able to work independently, with a strong desire to spend all day talking to prospects on the phone
• Highly flexible, with the ability to adapt to changing priorities and responsibilities as our company grows and evolves

Compensation, Growth, and Benefits:

As a valued member of our team, you can expect:

• A competitive base salary of $42,000-$49,000 per year, depending on your level of experience
• A potential annual bonus of up to $5,000, based on your performance and contributions to our team
• 7 paid time off (PTO) days plus 3 paid holidays, allowing you to recharge and refocus
• Medical, dental, vision, and 401(k) matching benefits, ensuring that you and your family are well taken care of
• A flexible schedule that allows you to work from home and maintain a healthy work-life balance

About arenaflex:

At arenaflex, we're passionate about making a difference in the lives of our patients and their families. As a national telehealth company, we're committed to providing expert diagnosis and treatment for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. With a growing team of dedicated professionals, we're driven by a shared vision of delivering exceptional care and support to those who need it most.

Why Join arenaflex?

As a Healthcare Customer Service Representative at arenaflex, you'll have the opportunity to:

• Make a meaningful impact in the lives of our patients and their families
• Work with a talented and dedicated team of professionals who share your passion for delivering exceptional care
• Develop your skills and expertise in a fast-paced and dynamic environment
• Enjoy a competitive salary and benefits package, with opportunities for growth and advancement
• Work from home and maintain a healthy work-life balance

How to Apply:

If you're a motivated and experienced customer service professional with a passion for delivering exceptional care, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Application Question(s):

* Are you available to answer the phone and be in front of your computer, free of distraction and background noise from approximately 9am-5:30pm pacific standard time (PST) every business day?

Experience:

* Customer Service: 10 years (Required)

• Medical receptionist: 5 years (Required)
• Outbound sales: 5 years (Required)

Language:

* English Fluently (Required)

Shift availability:

* Day Shift (Required)

Work Location:

* Remote Apply Job! Apply for this job