Experienced Bi-Lingual Customer Service Coordinator for Food Manufacturing Industry

At arenaflex, we're passionate about delivering exceptional customer experiences and building strong relationships with our clients. As a leading manufacturer of authentic Mexican-style cheeses, cremas, chorizos, and salsas, we're committed to upholding our core values of Family, Quality, Integrity, and Authenticity. We're seeking a highly skilled and dedicated Bi-Lingual Customer Service Coordinator to join our team and help drive our continued growth and expansion.

About arenaflex

arenaflex is a family-owned company with a rich history dating back to 1973. We've built a reputation for delivering high-quality products and exceptional customer service, and we're proud to be the #1 brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. Our commitment to innovation, resourcefulness, and determination has enabled us to achieve 13 consecutive years of revenue growth, and we're poised for continued success.

Job Summary

As a Bi-Lingual Customer Service Coordinator, you'll play a critical role in ensuring the timely and accurate delivery of products to our customers. You'll be responsible for managing customer orders, resolving inquiries and complaints, and collaborating with cross-functional teams to ensure customer satisfaction. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Processing Orders/Order Revisions: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.

• Daily Customer Interactions: Resolve customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
• Handling Complaints: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Work with the logistics team to ensure the timely and accurate delivery of products, communicating any delays or issues to customers.
• Documentation and Reporting: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Quality Assurance: Coordinate with the quality assurance team to address any product quality issues reported by customers.
• Cross-Functional Collaboration: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Essential Qualifications

* Bi-Lingual (Spanish): Required for effective communication with customers and colleagues.

• Food Manufacturing: Experience in the food manufacturing industry is essential for understanding customer needs and requirements.
• Bachelor's Degree: A degree in a relevant field, such as business, marketing, or communications, is preferred.
• 5+ years of Customer Service Experience: Proven experience in customer service, with a focus on resolving complaints and improving customer satisfaction.
• Experience as a Customer Account Manager: A background in account management is beneficial for understanding customer needs and developing effective solutions.
• Experience in Documentation and Reporting: Ability to maintain accurate records and generate reports to help improve customer service processes.
• Proficient in Excel, ERP's, and Complaints Platform: Experience with Microsoft Excel, Enterprise Resource Planning (ERP) systems, and complaints platforms is essential for managing customer interactions and orders.
• Experience with B2B or B2B & B2C Clients: Familiarity with business-to-business (B2B) and business-to-business-to-consumer (B2B2C) clients is preferred.

Preferred Qualifications

* Experience with D365: Familiarity with Dynamics 365 (D365) is beneficial for managing customer interactions and orders.

• Certifications in Customer Service: Certifications, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM), are preferred.

What We Offer

* Competitive Salary and Benefits: A comprehensive compensation package, including a competitive salary, medical, dental, and vision insurance, and a 401(k) plan.

• Opportunities for Career Growth: arenaflex is committed to helping you grow your career, with opportunities for professional development and advancement.
• Collaborative Work Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.
• Flexible Work Arrangements: arenaflex offers flexible work arrangements, including remote work options, to support your work-life balance.
• Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and employee recognition programs.

How to Apply

If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. Apply for this job