Experienced Customer Care Intake Representative I – Complex Rehabilitation Technology
At arenaflex, we're dedicated to improving the lives of people with disabilities by providing individually configured, medically necessary mobility products and services. As a leading provider of Complex Rehabilitation Technology, we're committed to cultivating an inclusive work environment based on open dialogue, active listening, and ongoing definitive actions. Our diverse workforce is the backbone of our success, and we're seeking a talented Customer Care Intake Representative I to join our team.
Job Summary:
As a Customer Care Intake Representative I at arenaflex, you'll play a vital role in ensuring that our customers receive exceptional service and support. You'll be responsible for processing medical supply orders accurately and efficiently, while providing personalized information to customers regarding their insurance qualifications, coverage, and financial responsibility. If you're a detail-oriented, customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Answer incoming calls, handle incoming faxes, and triage inquiries to ensure that the appropriate person receives the call.
- Communicate with clients personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have.
- Process new orders intake, including full and accurate insurance verifications and gross margin checks (by conducting research of related products on vendor websites).
- Request, collect, and review order documents, including Certificate of Medical Necessity (CMN), Letter of Medical Necessity (LMN), and chart notes.
- Facilitate communication between the customer, third-party payers, distributors, doctors, nurses, case managers, and others to complete the customer's initial order.
- Communicate with the MSAMs/ISRs on the status of an order. If applicable, may step in and upload order files.
- Collect and process payments for out-of-pocket amounts prior to product shipment.
- Utilize arenaflex Leadership Principles to perform the job with integrity, compliance, and values consistent with arenaflex's mission.
- Adhere to employee or customer confidentiality and comply with arenaflex's policies and federal regulations.
- Provide excellent customer service for all internal and external customers of the operations, providing solutions for customer concerns and continually focusing on customer service as our top priority.
Essential Qualifications, Skills, and Experience:
* High School diploma/GED required.
- Minimum one (1) year of experience in insurance eligibility verification.
- Minimum one (1) year of experience in calculating deductibles and coinsurance for primary and secondary policies.
- Background in Medicaid, Medicare, and Private Insurance.
Preferred Competencies and Qualifications:
* Associates degree in a relevant field.
- Ability to work in a fast-paced environment and juggle multiple priorities.
- Ability to think quickly, assess a situation, and make a sound decision.
- Solid written and verbal communication, listening, organization, and priority setting skills.
Physical Work Requirements:
* Frequent use of hands, wrists, fingers associated with using computer equipment.
- Prolonged periods of time working at a desk and/or on a computer.
- Occasionally move and reach with arms and hands.
- Ability to lift/move up to 10 pounds.
Why Join arenaflex?
At arenaflex, we offer a competitive compensation package, including:
- Medical, dental, and vision insurance
- Short-term and long-term disability
- 401k
- Life insurance
- A dynamic and inclusive work environment
- Opportunities for career growth and professional development
- A commitment to diversity, equity, and inclusion
Equal Opportunity Employer:
arenaflex is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application through our website. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) We look forward to welcoming you to our team! Apply for this job