Experienced Licensed Customer Service Representative – Insurance Policy Support

At arenaflex, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers a wide range of products, including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As a global provider of CX products, we're committed to providing exceptional service to our clients and their customers. We're seeking an experienced Licensed Customer Service Representative to join our team in Utah. As a key member of our customer service team, you'll be responsible for providing top-notch support to our clients and their customers, handling inbound calls, and resolving customer inquiries and issues related to insurance policies.

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Key Responsibilities

As a Licensed Customer Service Representative, you'll be responsible for:

• Handling inbound calls from customers regarding their insurance policies
• Providing accurate and timely information to customers about their policies
• Resolving customer inquiries and issues related to policy coverage, billing, and modifications
• Utilizing computer systems and data systems to search for answers and information
• Demonstrating a high level of empathy and understanding when dealing with customers
• Working independently and as part of a team to achieve customer satisfaction and resolution
• Maintaining accurate records and documentation of customer interactions
• Participating in ongoing training and development to improve customer service skills and knowledge

Essential Qualifications

* High school diploma or equivalent required

• 6 months to 1 year of relevant work experience preferred
• Must be at least 18 years of age
• Must have a quiet and distraction-free work environment during working and training hours
• Must reside in Utah to be considered for this role
• Must have a valid driver's license and reliable transportation (not required for remote work)
• Must be able to pass a background check and credit check

Preferred Qualifications

* 1-2 years of experience in customer service or a related field

• Experience working in the insurance industry or a related field
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic conflict resolution skills
• Ability to navigate system tools to search for answers and information
• Demonstrated ability to utilize computer systems and data systems
• Ability to solve complex situations with limited information
• Questioning and deductive reasoning skills
• Ability to work in teams or independently

Skills and Competencies

* Customer Service Aptitude

• Reliability
• Empathy
• Critical Thinking
• Professional customer service aptitude
• Basic conflict resolution skills
• Effective verbal and written communication
• Active listening skills
• Demonstrated ability to multitask
• Ability to navigate system tools to search for answers and information
• Demonstrated ability to utilize computer systems and data systems
• Ability to solve complex situations with limited information
• Questioning and deductive reasoning skills
• Ability to work in teams or independently

Benefits

* Competitive hourly rate: $15-$19/hour

• Expected hours: No less than 40 hours per week
• 401(k) plan with company matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home opportunities
• Bonus opportunities
• Ongoing training and development opportunities

Work Environment

* Remote work environment

• Quiet and distraction-free work environment required during working and training hours
• Must have high-speed internet access (5 Mbps download and 5 Mbps upload)
• Must have a reliable computer or tablet (except Kindle Fire Tablets) and headset

Career Growth Opportunities

* arenaflex is committed to investing in our agents and helping them achieve a career in insurance

• Opportunities for career growth and advancement within the company
• Ongoing training and development opportunities to improve customer service skills and knowledge

About arenaflex's Culture

arenaflex is a global leader in the customer experience (CX) industry, with a culture that values innovation, teamwork, and customer satisfaction. We're committed to providing exceptional service to our clients and their customers, and we're looking for talented individuals who share our values and passion for delivering outstanding customer experiences.

Military Friendly

arenaflex is a 2023 Military Friendly Employer. We're proud partners of Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce.

EEO

arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state, or local law.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. Apply for this job