Experienced Customer Support Executive - Thailand
Join arenaflex, a global fintech leader, as we continue to revolutionize the trading experience for our clients worldwide. With a diverse team of over 2,100 employees from more than 100 nationalities, arenaflex offers a unique opportunity for global teamwork, incredible leadership, a learning culture, and constant development. As a Customer Support Executive at arenaflex, you will play a vital role in providing exceptional support and issue resolution to our existing clients, ensuring they receive the best possible trading experience.
Your Role at arenaflex
As a Customer Support Executive, you will be the face of arenaflex, providing top-notch support and issue resolution to our clients across various communication channels. You will work remotely from your home city or any other location, with the option to relocate to our Southeast Asia support office after the first 2 or 3 months. Your primary responsibilities will include:
* Processing client requests and solving issues via live chat, phone call, and email, while navigating multiple programs with attention to accuracy and detail.
* Escalating issues to the appropriate specialist when needed via Salesforce or Jira.
* Updating clients on their request status accordingly.
* Verifying documents submitted by clients within specific regions on an hourly basis.
* Preparing and interpreting reports and documentation as required in the role with acceptable detail and accuracy.
* Understanding the company's business functions and roles by attending company seminars and meeting the required assessment target.
* Achieving quarterly KPI targets set by the CS manager.
* Performing other ad hoc tasks assigned by the manager.
What Makes You a Great Fit
To succeed in this role, you will need to possess:
* Good communication skills in English and Thai.
* Strong client-facing and communication skills.
* Troubleshooting and multitasking skills.
* Customer service orientation.
* A Bachelor's degree in business administration or a related field.
* Self-motivation and high reliability.
What We Offer Along the Way
At arenaflex, we believe in investing in our employees' growth and well-being. Some of the benefits you can expect include:
* Competitive and attractive compensation.
* Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops.
* Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
* Generous time off, including 21 days of annual leave and paid sick leave.
* Allowance for sports club memberships or other physical exercise activities.
* Holiday flight tickets and accommodation coverage (within the yearly limit).
* Meal and transportation allowance.
* Education allowance for your children's school and kindergarten fees.
* Outstanding team-building experiences and corporate parties.
Your Journey After Applying
Our hiring process typically involves:
* Interview with the Talent Acquisition team (up to 40 minutes).
* English test (up to 30 minutes).
* Written assessment (1 day).
* Interview with the trainer (15 minutes).
* Final interview (1 hour).
If you're passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, we encourage you to apply. Join arenaflex and be part of a dynamic team that is shaping the future of fintech.
```html
Why arenaflex?
At arenaflex, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
Our Culture
Our culture is built on the principles of teamwork, innovation, and customer satisfaction. We believe in fostering a collaborative environment where our employees can grow and develop their skills. Our team is passionate about delivering exceptional results and making a positive impact on our clients' lives.
Our Benefits
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Allowance for sports club memberships or other physical exercise activities
- Holiday flight tickets and accommodation coverage (within the yearly limit)
- Meal and transportation allowance
- Education allowance for your children's school and kindergarten fees
- Outstanding team-building experiences and corporate parties
How to Apply
If you're passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, we encourage you to apply. Join arenaflex and be part of a dynamic team that is shaping the future of fintech.
Apply Now!
``` Apply for this job