Experienced Customer Support Executive – Vietnam
Join arenaflex, a leading global fintech company, in shaping the future of trading and financial services. As a Customer Support Executive, you will be at the forefront of delivering exceptional customer experiences, navigating complex technical issues, and fostering a culture of excellence within our global team.
About arenaflex
arenaflex is a dynamic and innovative company that has revolutionized the trading industry since 2008. With over 2,100 employees from more than 100 nationalities, we pride ourselves on our inclusive and collaborative work environment. Our commitment to excellence, constant development, and learning culture has made us a preferred choice for traders worldwide. As a Customer Support Executive, you will be part of a diverse team that is passionate about delivering exceptional service and support to our clients.
Your Role at arenaflex
As a Customer Support Executive, you will play a vital role in ensuring that our clients receive the best possible trading experience. Your responsibilities will include:
- Providing exceptional support and issue resolution through various communication channels, including live chat, phone calls, and emails.
- Navigating multiple programs to process client requests and solve issues with accuracy and attention to detail.
- Escalating complex issues to the appropriate specialist via Salesforce or Jira.
- Updating clients on their request status and verifying documents submitted by clients within specific regions on an hourly basis.
- Preparing and interpreting reports and documentation with acceptable detail and accuracy.
- Attending company seminars to understand the company's business functions and roles and meeting the required assessment target.
- Achieving quarterly KPI targets set by the CS manager.
- Performing other ad hoc tasks assigned by the manager.
What Makes You a Great Fit
To succeed in this role, you will need to possess:
- Good communication skills in English and Vietnamese.
- Strong client-facing and communication skills.
- Troubleshooting and multitasking skills.
- Customer service orientation.
- A Bachelor's degree in business administration or a related field.
- Self-motivation and high reliability.
What We Offer
At arenaflex, we believe in investing in our employees' growth and well-being. Some of the benefits you can expect include:
- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops.
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
- Generous time off, including 21 days of annual leave and paid sick leave.
- Allowance for sports club memberships or other physical exercise activities.
- Holiday flight tickets and accommodation coverage (within the yearly limit).
- Meal and transportation allowance.
- Education allowance for your children's school and kindergarten fees.
- Outstanding team-building experiences and corporate parties.
Your Journey After Applying
Our hiring process typically involves:
- Interview with the Talent Acquisition team (up to 40 minutes).
- English test (up to 30 minutes).
- Written assessment (1 day).
- Interview with the trainer (15 minutes).
- Final interview (1 hour).
Join Our Team
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Support Executive at arenaflex, you will have the chance to work with a talented team, develop your skills, and contribute to the growth and success of our company.
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Note
Please be aware that we occasionally amend or withdraw arenaflex jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you are strongly advised to refuse any such demand. At arenaflex, we are an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Apply for this job