People & Culture Coordinator

At Mad Monkey, we’re not just building hostels — we’re building a global community of travelers, dreamers, and changemakers.

Our mission is to create life-changing experiences through adventure, connection, and positive impact.

With hostels across Southeast Asia, Australia, and beyond, we’re one of the fastest-growing hostel brands in the world — and we’re just getting started.

We believe in meaningful travel, social experiences, and doing good wherever we go.

Sound like your vibe? Keep reading.

We have an exciting opportunity for a People & Culture Coordinator to join our team remotely within South East Asia.

The Role

The People & Culture Coordinator plays a key role in supporting the People & Culture Director and driving initiatives that enhance recruitment, culture, and the overall employee experience across Mad Monkey’s global operations. This role focuses on attracting top talent, supporting team engagement, and ensuring every team member has a positive and consistent experience throughout their lifecycle — from hiring through to offboarding.

This position is ideal for someone passionate about people, culture, and building strong teams, who thrives in a fast-paced, international hospitality environment.

Key Responsibilities

Recruitment & Talent Acquisition

• Support the execution of Mad Monkey’s recruitment strategy across all regions and properties.
• Partner with hiring managers and General Managers to understand hiring needs and ensure timely recruitment.
• Assist in sourcing candidates through job boards, referrals, social media, and proactive outreach.
• Coordinate the end-to-end recruitment process including job postings, screening, interview scheduling, and candidate communication.
• Help ensure a positive, professional, and engaging candidate experience.
• Support recruitment initiatives such as open days, referral programs, and talent pipeline building.
• Maintain accurate recruitment records and reporting within BambooHR and other tracking tools.

Employee Experience & Lifecycle Support

• Support initiatives that enhance the full employee lifecycle, including onboarding, engagement, development, and offboarding.
• Assist in delivering onboarding programs that ensure new team members feel welcomed, informed, and set up for success.
• Help ensure all employee lifecycle processes are structured, consistent, and aligned with company standards.
• Coordinate onboarding documentation, systems setup, and employee records management.

Culture & Engagement

• Support and coordinate employee engagement programs and initiatives across all locations.
• Help implement culture-building activities that align with Mad Monkey’s core values and strengthen team connection.
• Assist in organizing recognition programs, team initiatives, and internal communications that reinforce culture.
• Help ensure team members feel valued, supported, and connected to the organization.

Employee Feedback & Insights

• Support the administration of employee engagement surveys, pulse checks, and feedback initiatives.
• Assist in collecting, organising, and analysing employee feedback and engagement data.
• Identify trends and provide insights to the People & Culture Director to support continuous improvement.
• Support follow-up initiatives to improve employee experience based on feedback.

Coordination & Administrative Support

• Provide coordination and administrative support to the People & Culture Director.
• Maintain accurate employee records within BambooHR and ensure documentation is up to date.
• Support HR projects, initiatives, and process improvements.
• Assist with internal communications related to recruitment, engagement, and People & Culture initiatives.

Key Outcomes / Success Measures

• Timely and effective hiring across all locations
• Positive candidate and onboarding experience
• Strong employee engagement and participation in culture initiatives
• Accurate and organised People & Culture records and systems
• Consistent delivery of People & Culture programs across the business
• High levels of employee satisfaction and retention

Skills & Experience

Required

• 1–3 years experience in HR, recruitment, People & Culture, or administrative support
• Strong interest in recruitment, culture, and employee experience
• Excellent organizational and coordination skills
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and professionalism
• Experience using HRIS systems (BambooHR preferred)

Preferred

• Experience in hospitality, travel, or multi-location environments
• Experience coordinating recruitment or engagement initiatives
• Experience supporting global or remote teams

Key Competencies

• Strong people-first mindset
• Highly organized and proactive
• Positive, approachable, and collaborative
• Strong communication skills
• Ability to maintain confidentiality
• Passion for building great workplace culture

Why Join Mad Monkey

• Be part of a fast-growing global hospitality brand
• Help shape recruitment and culture across international teams
• Work closely with senior leadership and gain exposure to strategic HR
• Opportunity for career growth within People & Culture