Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further! arenaflex is revolutionizing global transportation by harnessing cutting-edge technology to create a more sustainable and efficient future for transportation worldwide. As a Customer Service Agent fluent in English, you will play a vital role in our dynamic team, providing on-demand support to customers in the USA and contributing to arenaflex's ambitious goals.
About arenaflex
arenaflex is a pioneering company that is transforming the way people move around the world. By leveraging innovative technology and a commitment to sustainability, we are creating a more efficient and environmentally friendly transportation system. Our mission is to make a significant impact on reducing humanity's environmental footprint, and we are seeking like-minded individuals to join our team.
What you'll be doing
As a Customer Service Agent at arenaflex, you will be responsible for providing first-line support to customers through phone, email, and digital channels. Your primary goal will be to resolve customer queries quickly and effectively, ensuring that customers feel understood and supported. You will also be responsible for:
* Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
* Fostering positive interactions in all communications, making sure customers feel valued and supported.
* Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
* Participating in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
* Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
* Offering feedback and insights on areas that may lead to a poor customer experience.
* Embodying the values of arenaflex, ensuring these are reflected in your daily work.
What skills & experience you'll bring to us
To succeed in this role, you will need to possess the following skills and experience:
* Fluent English: You have a high and fluent English (C2 level), both written and spoken.
* Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
* Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
* Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
* Eligibility: Be eligible to work in Spain.
What we offer
As a Customer Service Agent at arenaflex, you can expect a competitive package that includes:
* Starting date: 10th of February, 2025.
* Contract: Temporary (6 months).
* Salary: 9.743 gross per year
* Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
* Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
* 24 holiday days per year on a full-time basis.
* Work Model: Hybrid working model.
* Location: Barcelona, Spain.
Additional Benefits
As a valued member of our team, you will also enjoy a range of additional benefits, including:
* Employee Assistance Program - Free, confidential, and impartial guidance and support.
* Option to sign-up for Discounted Private Health Insurance.
* Referral Program: Refer a Friend and get a Referral bonus.
* Access to specialised LinkedIn training courses.
* Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
* Best-in-class people engagement activities and programs.
* Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
About us
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. We are committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
Join our team
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we encourage you to apply for this exciting opportunity. As a Customer Service Agent at arenaflex, you will have the chance to work with a talented team, develop your skills, and contribute to our mission to create a more sustainable and efficient future for transportation worldwide.
Apply now
To apply for this role, please visit our website at [insert link]. We look forward to hearing from you!