Experienced Bi-Lingual Spanish Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

Join arenaflex, a leading provider of outsourced business processing solutions, as a Bi-Lingual Spanish Customer Service Representative. In this role, you will deliver exceptional customer service, handle escalated calls, and provide one call resolution to customers in the Orlando, FL area. As a remote employee, you will enjoy a flexible work environment, paid training, and a range of benefits and perks. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

About arenaflex:

arenaflex is a Continuum Global Solutions LLC company that provides innovative solutions to deliver outstanding results. Our vision is to be the leader in customer experience by connecting the right people with the right solutions. We empower our employees to reach new heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Responsibilities:

As a Bi-Lingual Spanish Customer Service Representative, you will be responsible for:

• Understanding customer needs by actively listening and determining the appropriate course of action to meet those needs and complete or initiate transactions
• Empathizing, being patient, and resolving concerns to simplify the customer's experience
• Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs
• Meeting performance standards and positively influencing the client's image by having a good product knowledge, work ethic, time management, and human relations skills
• Processing information quickly and accurately by navigating through multiple computer applications with speed and accuracy
• Ensuring customer satisfaction on every call and approaching it with a First Call Resolution

Work at Home Requirements:

To work from home, you will need to meet the following requirements:

• High-Speed Internet With At Least 10 Mbps Download Speed & 2 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
• A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for (arenaflex will ship you company equipment to use)
• A dedicated landline service in home - Traditional Landline, not VoIP service or cell/mobile service (any fees/charges associated with the landline service are not reimbursable by arenaflex)
• A dedicated, quiet, and secured workspace with no distractions
• A USB Wired Headset with Noise Canceling Microphone

Additional Requirements:

To be considered for this role, you must:

• Be at least 18 years old and have a High School diploma or its equivalent
• Have a minimum of 1 year of call center experience (utilities industry a plus)
• Be Bi-Lingual in Spanish/English to handle calls both in English and Spanish
• Have exceptional customer service, active listening, and verbal and written communication skills
• Have high computer proficiency in navigation and keyboard/data entry skills
• Be proficient in Microsoft Office
• Have open availability between 7:00am-6:00pm Monday through Friday Eastern standard time
• Have a professional positive attitude and courteous telephone etiquette
• Be customer-focused and motivated to achieve goals
• Pass a client-performed background check and assessments in training

Benefits & Perks:

As a Bi-Lingual Spanish Customer Service Representative at arenaflex, you will enjoy:

• $15.50 per hour for bilingual in Spanish & English
• Access to up to 50% of your pay immediately after your shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote work environment
• Opportunity for Professional Development

Career Growth Opportunities:

arenaflex offers a range of career growth opportunities, including:

• Professional Development: arenaflex invests in its employees' growth and development, providing training and opportunities for advancement.
• Employee Recognition: arenaflex recognizes and rewards its employees for their hard work and dedication.
• Career Advancement: arenaflex offers opportunities for career advancement, including promotions and new roles.

Work Environment & Company Culture:

arenaflex is a remote-friendly company that values work-life balance. Our company culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to reach new heights while growing our business to make a global impact.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply:

To apply for this role, please visit our website and submit your application. arenaflex recruiting correspondence will always come from a talent acquisition representative with an official email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to .

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Note:

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Apply for this job