Experienced Seasonal Customer Service Representative – US Holiday Season (3 Month Contract)
Join arenaflex, a rapidly growing VC-backed consumer stationery brand, as we expand our US operations and seek enthusiastic Seasonal Customer Service Representatives to join our Customer Service team for the holidays. As a key member of our team, you will be the friendly face of arenaflex, providing exceptional customer service and support to our customers via email and live chat.
About arenaflex
arenaflex is a leading consumer stationery brand that sells online and ships direct to customers. Launched in the UK in 2015, we have been growing rapidly in the US since our launch in 2018. With over $15m in venture funding to date, we are on the verge of securing Series C to accelerate our growth even further. Our mission is to invite people to uncover the possibility of a blank page, and we believe that our unique products and exceptional customer service are key to achieving this goal.
Our Culture
At arenaflex, we value creativity, innovation, and collaboration. We believe that our team members are the driving force behind our success, and we are committed to providing a supportive and inclusive work environment that encourages growth and development. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our team.
The Role
As a Seasonal Customer Service Representative, you will be responsible for providing support to arenaflex customers via email and live chat. You will be the first point of contact for all our customers, and your role will be to ensure that every customer has a positive experience with our brand. You will work closely with our Operations and Tech team to ensure that everything is running smoothly for customers and that we are proactive in our communication when there are any issues.
Key Responsibilities
* Provide support to arenaflex customers via email and live chat
- Carefully follow established procedures to ensure customers get the correct information and a speedy resolution to their issue
- Communicate with other team members, external print partners, and 3PLs to answer questions and troubleshoot problems throughout the customer's journey with us
- Collaborate with design, operations, or tech when something is not working or looks incorrect
- Follow the direction of the shift supervisor to prioritize tickets based on what is in the inbox that day
- Customer questions include using the online editor to create personalized gifts for the holiday season, advising customers on how to edit their order, and answering questions about the format of each of our products
Requirements
* 1+ years of experience in customer service, preferably within an ecommerce business
- A quick learner who is happy to be hands-on and is not afraid to ask questions
- Experience of working within a team to meet SLAs or KPIs and a high standard of engagement with customers
- Excellent written and spoken English
- Knowledge of Zendesk, Freshdesk, Intercom, or similar customer service software is preferable, but not essential
- A quiet working environment at home with access to high-speed, private internet
- A reliable laptop or desktop computer
Benefits
* 3-month fixed-term contract from November 5th to January 31st
- Generous staff discount
- Remote working
- 9 am to 5:30 pm ET schedule Monday through Friday, plus one weekend of work during the contract
- Lunch break - 1 hour unpaid daily
- Wellness hour - 1 per week, paid
- Comes to 37.5 paid contract hours per week
- Friendly and fantastic team!
- 4 paid US Public Holidays (Thanksgiving, Christmas Day, and New Year's Day, Martin Luther King Jr. Day)
- 6 paid days off
Why Join arenaflex?
* Opportunity to work with a rapidly growing and innovative brand
- Chance to develop your skills and experience in a fast-paced startup environment
- Collaborative and supportive team culture
- Generous staff discount and benefits package
- Opportunity to make a real difference in the lives of our customers
How to Apply
If you are a motivated and customer-focused individual who is looking for a short-term role that gives you exposure to many aspects of a fast-paced startup, then we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and welcoming you to our team! Apply for this job