Experienced Customer Service Representative: Remote near El Paso, TX - Join arenaflex's Health Texas Project

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Health Texas project team, you'll play a vital role in providing top-notch customer care and benefit enrollment services to our valued clients. If you're passionate about delivering world-class customer service, we want to hear from you!

Why Join arenaflex?

At arenaflex, we're dedicated to creating a work environment that's inclusive, supportive, and empowering. Here are just a few reasons why you'll love working with us:

• Competitive Compensation: Enjoy a competitive salary, quarterly bonuses based on performance, and a comprehensive benefits package that includes medical, dental, vision, and life insurance.
• Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching, and take advantage of our paid time off package, holidays, and sick leave.
• Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP), and enjoy recognition and appreciation for your outstanding contributions.
• Diversity, Equity, and Inclusion Initiatives: Join a workplace committed to fostering diversity and inclusion, and participate in our tuition reimbursement program to invest in your ongoing education and development.
• Employee Perks and Discounts: Enjoy additional benefits and discounts exclusively for employees, and access a range of wellness programs and resources tailored to your needs.

Essential Duties and Responsibilities:

As a Customer Service Representative on our Health Texas project team, you'll be responsible for:

• Answering Incoming Calls: Respond to incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf.
• Tracking and Documenting Inquiries: Use our applicable systems to track and document all inquiries, and complete associated tasks according to established guidelines.
• Meeting Quality Assurance (QA) and Key Performance Metrics: Meet QA and other key performance metrics, and facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transferring/Referencing Consumers: Transfer or refer consumers to appropriate entities according to established guidelines, and escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitating Translation Services: Facilitate translation services for non-English speaking callers according to procedures, and attend meetings and trainings as requested to maintain up-to-date knowledge of all programs and systems.

Minimum Requirements:

To be considered for this role, you'll need:

• High School Diploma or GED: A high school diploma or equivalent is required, and 0-6 months of relevant professional experience is preferred.
• Customer Service Experience: Customer service experience is preferred, and you must reside in the state of Texas, within 70 miles of El Paso.

Training Requirements:

To prepare for this role, you'll need to:

• Work Onsite on Day 1: Attend equipment training on your first day, and complete classroom and on-the-job training with no time missed.
• Work with Webcam: Be willing and able to work with a webcam during training and other meetings as instructed by management.

Home Office Requirements:

To work from home, you'll need:

• Reliable, High-Speed Internet Service: A reliable, high-speed internet service is required, and services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
• Minimum 20 Mbps Download Speeds: A minimum of 20 Mbps download speeds is required, and you must be able to connect your computer directly to your modem or router via an ethernet cable.
• Quiet and Distraction-Free Workspace: A quiet and distraction-free workspace is required, and arenaflex will supply your computer equipment.

How to Apply:

If you're passionate about delivering exceptional customer service and want to join our Health Texas project team, click the link below to apply: Apply Job!

Equal Employment Opportunity:

arenaflex is an Affirmative Action/Equal Opportunity Employer, and we're committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.

Pay Transparency:

arenaflex's compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel, external market, and internal value analysis. Annual salary is just one component of our total compensation package, and we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Apply for this job