Experienced Tier 1 Support Specialist (Remote - Customer Service) at arenaflex
At arenaflex, we're revolutionizing the way healthcare providers communicate and deliver care. As a leading provider of clinical communications, scheduling, and patient engagement solutions, we're committed to accelerating speed to care and improving patient outcomes. We're seeking a talented and dedicated Tier 1 Support Specialist to join our growing team of customer support professionals.
About arenaflex
arenaflex is a rapidly growing company that's been recognized as one of the fastest-growing private companies in America by Inc. 5000. We've achieved an impressive 88% growth rate over the past three years, and we're looking for strong team members to help us continue to innovate and expand our solutions. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting.
Position Overview
We're seeking a technical support rockstar to join our 24/7/365 support team. As a Tier 1 Support Specialist, you'll be responsible for supporting and delighting arenaflex's end users - physicians, nurses, and system administrators. You'll provide general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.
Key Responsibilities
* Field incoming client communications via phone, chat, and our online customer portal
- Help end-users administer their arenaflex applications
- Train end users on how best to use arenaflex's phone, mobile, and web applications
- Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
- Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end users
- Build and revise new user accounts based on established standards and best practices
- Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
- Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues
Who We're Looking For
* Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer empathy and exceptional customer service skills
- Access to high-speed internet
- Ability to work some holidays and one weekend day
- Willingness and excitement to work days, evenings, or overnights and/or weekends
What We Offer
* $19/hour plus a comprehensive benefits package, effective from your first day of employment
- Remote first work environment
- Health, Dental, Vision, Life, and Disability Insurance options available day one
- 401K - with match and immediately vested
- 17 company holidays, 2 floating holidays, plus a competitive paid time off policy
- Internal Advancement Opportunities
Why Join arenaflex?
* Be part of a rapidly growing company that's revolutionizing the healthcare industry
- Work with a talented and dedicated team of professionals who are passionate about improving patient outcomes
- Enjoy a comprehensive benefits package and competitive compensation
- Have opportunities for career growth and advancement
- Make a difference in the lives of healthcare providers and patients
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.
Accommodations
This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. arenaflex will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.
Note
arenaflex is a remote-first company, and this position is open to candidates located within the U.S. We're looking for candidates who are available to start on October 28, 2024. Apply for this job